DANIEL MATENDE
Ottawa,Canada
Summary
Dynamic and enthusiastic Leaflet Distributor with over five years of experience in fast-paced, deadline-driven environments. Proven track record in clinical administration and expertise in utilizing Microsoft Excel to streamline operations. Skilled in promoting products through compelling sales pitches and innovative brand awareness techniques, effectively engaging diverse audiences across various age groups. Confident public speaker with a passion for delivering results and driving brand success.
Overview
6
6
years of professional experience
Work History
Optometrist Assistant/Key Holder
Specsavers
06.2024 - Current
- Assisted optometrists and opticians with patient care, including measurements for heights and pupillary distance with delegated authority.
- Enhanced patient care by providing tailored guidance and support to individuals and families.
- Served as a key holder, understanding duties of opening closing and managing cash register machines.
- Utilized Microsoft Excel for various administrative and computer tasks.
- Measured baseline prescriptions using a Tonoref machine to ensure accurate vision assessments.
- Performed 3D retinal scans using an OCT machine to detect and monitor eye health conditions.
- Assisted clients in navigating complex healthcare systems, resulting in timely access to necessary services.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
Sales Representative
Teho Tek Toys
07.2019 - Current
- Tracked goods to ensure that they were on schedule and in route to their destinations.
- Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
Sales Associate
Watch Station
06.2023 - 06.2024
- Delivered high-quality customer service by assisting customers in selecting premium watches.
- Managed inventory, restocked products, and ensured accurate pricing.
- Processed transactions, returns, and exchanges while maintaining excellent sales performance.
- Maintained store cleanliness and organized product displays to enhance customer experience.
- Performed battery changes, repairs, fine tunings, cleanings, and overall maintenance of watches.
- Advised customers on watch care, repair options, and product selections based on their needs.
Retail Sales Associate
Nike
12.2022 - 02.2023
- Worked checkout and floor sales during peak seasonal trade periods.
- Resolved customer queries using active listening and problem-solving skills.
- Used downtime to clean store floor, rearrange product displays, and restock shelves.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Worked flexibly across multiple customer access points.
- Displayed outstanding personal presentation and customer service in a customer-facing role.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Researched and understood current products and services, available features, and pricing for use in advising clients.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
Paralegal Intern
Ross Talarico & Schweisberg
01.2022 - 06.2022
- Collaborated with various departments including legal, sales, and management.
- Observed depositions and court proceedings to prepare summaries of cases.
- Carried out legal research to complete various PC Law tasks.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Footwear Sales Associate
SportChek
09.2021 - 06.2022
- Customised customer experiences to build brand loyalty.
- Achieved service time and quality targets.
- Thrived in a fast-paced environment with energy and enthusiasm.
- Optimised team training and staff development.
Education
Bachelor of Arts - Life Science
University of Queens
Kingston01.2026
High School Diploma - undefined
Redeemer Christian High School
01.2022
Skills
- Optometrist Assistance
- Precision handling of delicate tools
- Lens education and support
- Retail keyholder
- Advanced Microsoft Excel skills
- Clinical office management
- Bilingual proficiency in French and English
- Flexible team contributor
- Food preparation expertise
- Charismatic and attentive demeanor
- Visual field testing and OCT testing
- Patient care coordination
- Office administration
- Clinical support
Accomplishments & Extracurricular Activities
Hockey: Played as assistant captain 3 out of 8 of the times I played. Received several awards for different competitions. Often was acknowledged by my teammates for my cooperation. (June 2011 - Present)
Soccer: Played for OSU competitive and house league. (March 2014 - May 2014)
Lacrosse: Played for Knights Lacrosse and won the entire tournament of that year. (May 2017 - May 2017)
Chess: Joined the Holy Trinity High School Chess Team and came 3rd place overall in the tournament (Was in the Tier 5 league). (June 2018 - June 2018)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Optometrist Assistant/Key Holder
Specsavers
06.2024 - Current
Sales Associate
Watch Station
06.2023 - 06.2024
Retail Sales Associate
Nike
12.2022 - 02.2023
Paralegal Intern
Ross Talarico & Schweisberg
01.2022 - 06.2022
Footwear Sales Associate
SportChek
09.2021 - 06.2022
Sales Representative
Teho Tek Toys
07.2019 - Current
High School Diploma - undefined
Redeemer Christian High School
Bachelor of Arts - Life Science
University of Queens