Nicole Selig
Branch Lahave
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the business. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with patient care and pre-examination procedures essential for optometric practices. Utilizes precise administrative skills to maintain accurate records and manage scheduling. Knowledge of patient communication techniques to ensure positive experience and efficient workflow.
Overview
23
23
years of professional experience
Work History
Optometrist Assistant
Mermaid Vision
10.2021 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Contributed to practice growth by effectively marketing services and products to new and existing patients.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Demonstrated adaptability during emergencies or unexpected situations, quickly adjusting workflow as needed while maintaining focus on patient safety and comfort.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Meals to Go Department Manager
Bridgewater Superstore
06.2002 - 10.2021
- Strong communication skills to oversee work of 12 to 15 Colleagues
- Maintained energy and enthusiasm in fast-paced,continuously evolving service environment.
- Created plans and communicated deadlines to ensure projects were completed on time using corporate policies and procedures.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Strong data entry skills and computer skills (can type 66 WPM) used for inventory and personnel management.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently and paid strong attention to detail when creating displays in cases and other customer-facing areas.
- Demonstrated ability to diplomatically deal with general public and to effectively manage difficult customer engagements
- Increased customer satisfaction by resolving product and service issues.
- Collaborated with other management to achieve positive sales growth.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Experience in handling cash, debt and credit and balancing accounts.
Education
Certified Optometric Assistant
FYI University Program
03-2023
Secretarial / Office Administration Certificate
Nova Scotia Community College
Bridgewater, NS06.1992
High School Diploma -
New Germany Rural High School
New Germany, NS06.1991
Skills
- Service-Oriented
- Microsoft Office
- Time Management
- Office Administration
- Problem Solving
- Verbal and Written Communication
- Critical Thinking
- Clinical support
- Patient recordkeeping
- Insurance billing
Languages
English
Timeline
Optometrist Assistant
Mermaid Vision
10.2021 - Current
Meals to Go Department Manager
Bridgewater Superstore
06.2002 - 10.2021
Secretarial / Office Administration Certificate
Nova Scotia Community College
High School Diploma -
New Germany Rural High School
Certified Optometric Assistant
FYI University Program
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