Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lonia Reine Kagorore

Ottawa,ON

Summary

As a Case Manager who is adept at handling high caseloads (~300 cases), I became proficient in assessing needs and developing an effective plan to meet tight deadlines. This has allowed me to better address customer dissatisfaction while keeping my colleagues updated. Working in such diverse environments gave me a chance to polish the skills I already have in customer service while learning to excel in new ones.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

Oxaro
Ottawa, ON
09.2021 - Current
  • Oversaw Claim Management processes and operations.
  • Reviewed program performance to meet objectives and implement corrective actions to ensure customer satisfaction.
  • Partake in meetings with medical experts to create agendas and update reports.
  • Manage administrative processes to comply with company policy & regulations.

Sales Representative

MSI Corp
Ottawa, ON
08.2020 - 09.2021
  • Assisted with customer decision-making processes by referring to benefits vs client needs
  • Adhered to company initiatives/goals while developing key customer relationships
  • Demonstrated great knowledge when answering customer inquiries either in person, via email or over the telephone

Cashier

Cineplex
Ottawa, ON
08.2018 - 03.2020
  • Processes all transactions accurately while addressing customer concerns
  • Effective organizational skills to handle multiple tasks.
  • Kept daily record for inventory purposes & accurate auditing

Coaching Tutor

Ishaka Cultural Group
Ottawa, ON
01.2017 - Current
  • Performed complex choreography in a variety of styles while providing individualized instruction and feedback.
  • Demonstrated and Communicated proper technique for each dance move to ensure safety and accuracy.
  • Organized props, costumes, music and other materials needed for performances.
  • Attended rehearsals regularly to refine skills and practice with the rest of the cast.
  • Analyzed audience reactions during performances to determine which parts were successful.

Education

Bachelor in Health Sciences - Health Science

University of Ottawa
Ottawa, ON
05.2023

Skills

  • Clerical skills
  • Organizational & Ability to multitask
  • Data Entry and Analysis
  • Strong interpersonal skills & communication skills with excellent customer service skills
  • Fluent in English, French
  • Great with teamwork and collaboration
  • Proficient in the use of Microsoft Office (Excel, Word, PowerPoint) & Spreadsheet use
  • Efficient with Customer Relation Management tool (CRM)
  • Time management

Certification

  • Health Promotion Foundations
  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans: Training in Research Ethics (TCPS 2: FER)
  • First Aid certified

Timeline

Case Manager

Oxaro
09.2021 - Current

Sales Representative

MSI Corp
08.2020 - 09.2021

Cashier

Cineplex
08.2018 - 03.2020

Coaching Tutor

Ishaka Cultural Group
01.2017 - Current

Bachelor in Health Sciences - Health Science

University of Ottawa

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Lonia Reine Kagorore