Daniella Irankunda
Ottawa,Ontario
Summary
Detail-oriented and organized professional with academic knowledge in Human Resources and practical experience in administrative support, customer service, and auditing. Demonstrates strong capabilities in managing multiple priorities, analyzing data, and coordinating tasks effectively. Bilingual in French and English, with a commitment to professional development and excellence in diverse environments.
Overview
4
4
years of professional experience
Work History
Internal Case Manager
Oxaro (formerly RCGT Consulting Inc.)
04.2024 - Current
- Conduct audits on public service program cases to ensure accuracy and completeness
- Verify and report on claims status using Excel, coordinating with healthcare providers
- Participate in team meetings to discuss cases, develop action plans, and ensure compliance with procedures
- Review and manage medical records and handle documentation requests from across Canada.
Administrative Assistant (Organizational Development and Project Office)
Montfort Hospital
01.2024 - 04.2024
- Prepared and organized presentations and documents for meetings and committees
- Coordinated and facilitated meetings, including taking minutes and drafting reports
- Supported operational and administrative functions, contributing to department efficiency.
Customer Service Representative
Saint Elisabeth Health Care
01.2023 - 11.2023
- Managed high-volume inbound calls and maintained positive customer relations
- Collected and updated patient information, ensuring accuracy and completeness
- Directed patients to appropriate healthcare providers and resolved inquiries effectively.
Screening Officer & Unit Support Worker
Bruyere Continuing Care
09.2020 - 12.2022
- Monitored and enforced safety protocols and PPE guidelines for staff and visitors
- Managed data entry and reviewed paperwork to ensure compliance with safety regulations
- Assisted with patient care and daily activities, providing support in a healthcare setting
- Developed rapport with patients and collaborated with the care team to enhance patient satisfaction
- Evaluated and responded to guest feedback to improve service quality.
Education
College Diploma in Business Administration -
La Cité Collégiale
Ottawa, ON04.2024
GED -
Ecole Catholique Franco-Ouest
Ottawa, ON04-2024
Skills
- Bilingual in French and English
- Human Resources Management
- Administrative and General Management
- Data Analysis and Reporting
- Effective Communication and Customer Service
- Program and Project Management
- Auditing and Compliance
- Scheduling and Forecasting
- Strong Organizational Skills
- Quick Learner and Adaptable
- Experience in Multicultural and High-Pressure Environments
Timeline
Internal Case Manager
Oxaro (formerly RCGT Consulting Inc.)
04.2024 - Current
Administrative Assistant (Organizational Development and Project Office)
Montfort Hospital
01.2024 - 04.2024
Customer Service Representative
Saint Elisabeth Health Care
01.2023 - 11.2023
Screening Officer & Unit Support Worker
Bruyere Continuing Care
09.2020 - 12.2022
College Diploma in Business Administration -
La Cité Collégiale
GED -
Ecole Catholique Franco-Ouest
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