Lizet Pacheco
Long Beach
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, strong active listening, and analytical problem-solving abilities. Committed to enhancing customer experiences through a service-oriented approach, adept at understanding customer needs and delivering tailored solutions that foster loyalty. Proven track record of effectively resolving issues and exceeding customer expectations in fast-paced environments. Passionate about creating positive interactions that contribute to overall satisfaction and long-term relationships.
Overview
12
12
years of professional experience
Work History
Order Management Specialist
Chemical Guys
04.2025 - Current
- Managed order processing from receipt to fulfillment, ensuring accuracy and timeliness.
- Coordinated with cross-functional teams to resolve order discrepancies and improve customer satisfaction.
- Streamlined order entry procedures, enhancing efficiency and reducing processing errors.
- Implemented best practices for inventory management, optimizing stock levels based on demand forecasts.
- Developed comprehensive reports on order metrics, providing insights for strategic decision-making and performance evaluation.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
Customer Service Lead
Custom Goods LLC
02.2016 - 02.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Reviewed associate performance to identify training needs.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Streamlined order processing for increased efficiency by maintaining a clean and organized workspace.
- Supported operation supervisor by maintaining communication between CSR and operations.
- Kept record of customers inquiries, complaints, and comments, as well as to taking action.
- Assist with monthly billing, volume tracker, and outbound/inbound reports.
Customer Service Representative
KJ Fashion
12.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Criminal Justice
Long Beach City College
Long Beach, CAHigh School Diploma -
Opportunities For Learning
Baldwin Park, CASkills
- Email and telephone etiquette
- Customer complaint resolution
- Order management
- Staffing oversight
- Billing arrangements
- Knowledge on Microsoft Office, outlook, WMS (Warehouse Management System
- Knowledge on distribution and fulfillment environment
- Able to work under pressure
- Order process management
- Order fulfillment
- MS Excel
- EDI processing
Languages
English
Timeline
Order Management Specialist
Chemical Guys
04.2025 - Current
Customer Service Lead
Custom Goods LLC
02.2016 - 02.2025
Customer Service Representative
KJ Fashion
12.2013 - 02.2014
High School Diploma -
Opportunities For Learning
No Degree - Criminal Justice
Long Beach City College