Jacklyn Costelo
Antigonish,NS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Order Management Specialist
Northern Business Intelligence
06.2016 - 01.2022
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Improved inventory management through accurate tracking of product availability and timely order fulfillment.
- Collaborated with finance teams for timely payment processing and accurate financial reporting.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
Personal Shopper
Real Atlantic Superstore / Instacart
03.2019 - 04.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Administrative Assistant / Interim Theatre Manager
Festival Antigonish Summer Theatre
06.2011 - 05.2016
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Box Office Manager
Theatre Antigonish
06.2011 - 05.2016
- Managed daily operations for smooth box office functioning, ensuring excellent customer service.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
- Utilized Theatre Manager software to generate performance reports, accurately documenting projected sales and attendance.
- Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
- Collaborated with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Organized staff schedules by taking into account employee availability work preferences balancing these factors alongside business needs.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using Theatre Manager software to extract data for email blasts and mailing lists.
Education
Diploma - Acupuncture
Canadian College of Acupuncture
Bedford06.2024
Skills
Professional Skills:
- Microsoft Office Suite
- Salesforce Lightning
- Planning and Organization
- Documentation and Recordkeeping
- Payment Processing / Invoice Preparation
- Phone and Email Etiquette
Personal Skills:
- Upbeat and Outgoing Attitude
- Dependable and Responsible
- Time Management
Languages
English
Native or Bilingual
Timeline
Personal Shopper
Real Atlantic Superstore / Instacart
03.2019 - 04.2023
Order Management Specialist
Northern Business Intelligence
06.2016 - 01.2022
Administrative Assistant / Interim Theatre Manager
Festival Antigonish Summer Theatre
06.2011 - 05.2016
Box Office Manager
Theatre Antigonish
06.2011 - 05.2016
Diploma - Acupuncture
Canadian College of Acupuncture
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