Tina Mikaio
Sacramento
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
15
15
years of professional experience
Work History
Order Management Specialist
AEE Solar
12.2022 - Current
- Enhanced order processing efficiency by streamlining workflows and implementing best practices
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction
- Improved inventory management through accurate tracking of product availability and timely order fulfillment
- Expedited the order fulfillment process by coordinating effectively with shipping departments and carriers
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions
- Sent emails to communicate order status and informed customers of back-orders or shipping delays
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
- Maintained knowledge of new product offerings and changes for order provisioning processes.
Patient Service Representative
Dignity Health
11.2018 - 12.2022
- Provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text
- Perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system
- Assist with referrals and authorizations
- As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of 'yes'
- Assist with patient calls from multiple locations and specialties, and hours may vary as needed.
Day Program Manager
Reach Adult Development
03.2009 - 06.2018
- Streamlined administrative tasks by introducing efficient processes for scheduling, record-keeping, and reporting.
- Ensured a safe and inclusive environment by enforcing strict adherence to policies, procedures, and relevant regulations.
- Proactively addressed challenges faced by participants with effective interventions tailored to individual needs.
- Designed comprehensive assessments tools that allowed for accurate measurement of participant growth over time in various skill areas.
- Collaborated with multi-disciplinary staff to improve overall client care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Led and motivated employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Directed daily operations at facility caring for more than 40 individuals.
- Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw behavioral day program and developed and initiated policies and procedures to standardize delivery of care.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel
Education
High School Diploma -
Grant Union High School
Sacramento, CASkills
- Database Management
- Order Fulfillment
- MS Excel
- Order process management
- Attention to Detail
- Customer Service
- Problem-Solving
- Flexible Schedule
- Professionalism
- Time Management
- Problem-solving abilities
- Analytical Skills
- Dependable and Responsible
- Excellent Communication
- Creative Thinking
- Data Entry
- Documentation And Reporting
- Phone and Email Etiquette
Timeline
Order Management Specialist
AEE Solar
12.2022 - Current
Patient Service Representative
Dignity Health
11.2018 - 12.2022
Day Program Manager
Reach Adult Development
03.2009 - 06.2018
High School Diploma -
Grant Union High School
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