Diligent administrative professional with proven track record of providing exceptional customer service in both business to business and customer facing settings. Excels in high-volume atmospheres requiring multitasking skills, technical skills and a commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across a broad range of administrative tasks to drive operational efficiencies.
Hi, I’m
SASHAU MORRIS
Summary
Overview
13
years of professional experience
Work History
CLOROX
ORDER MANAGEMENT SPECIALIST
08.2023 - 01.2024
Job overview
- Managed orders in a timely & accurate manner adhering to requested arrival dates, compliance and performing due diligence on incoming orders to ensure all data points were valid (Price, UOM, MOQ's)
- Adhered to ICC Compliance and Clorox Policy requirements
- Investigated and resolved all non-compliance fines in a timely manner while ensuring only valid non-compliance fines are being accepted
- Recommended opportunities for improvements to proactively manage and mitigate charges
- Conducted root cause analysis to drive error free order processes for my assigned customer portfolios
- Reported out to the appropriate stakeholders on progress towards month-end targets
- Actively updated and maintained customer profiles
- Partnered with internal/external stakeholders to drive improvements in the order management processes.
SHNIER, GESCO LP
SAMPLE ORDER ADMINISTRATOR
04.2022 - 05.2023
Job overview
- Performed order entry for all sample requests across the nation using ERP software
- Troubleshoot order processing issues
- Managed all aspects of the life cycle of samples placed throughout our dealer stores
- Produced reports on sample sales and performance
- Provided internal customer support to the national sales team
- Provided support to our commercial sales team for their sample requests
- Coordinated with distribution points to ensure accurate and timely delivery of all orders
- Communicated with suppliers for special sample requests as well as to address any packaging issues for prebuilt sample displays
- Communicated with third party stake holders about dropped lines or sku changes
- Assisted the marketing team in the launch process of new lines
- Assisted the marketing team with internal sample requests
- Assisted the marketing team with end of year activities including moving excess stock
- Performed billing for annual updates of samples in the field using ERP software
- Utilised the Constant Contact platform to send out mass communication of updates to our samples in the field.
SHNIER, GESCO LP
SHIPPING AND INVENTORY ASSOCIATE
08.2021 - 04.2022
Job overview
- Provided customer service at the order pickup counter
- Processed paperwork for customer orders using ERP software
- Processed payment for orders
- Communicated internally with the warehouse, credit, and sales department
- Used ERP software to do order inquiry, and update orders
- Produced KPI reports for the pickup counter
- Assisted the shipping department tracking inbound shipments and update receipt logs
- Provided coverage for the receiving clerk in the shipping department
- Performed track and trace procedures for warehouse inventory
- Communicated with order pickers by two-way radio
- Performing administrative tasks where required.
TRANSGROUP GLOBAL LOGISTICS
INBOUND INVENTORY ADMINISTRATOR
11.2020 - 01.2021
Job overview
- Verified inbound shipments and compared physical items with bill of lading and packing slips
- Receive new inventory using inventory database
- Monitored location changes of new inventory
- Performed cycle counts
- Addressed inventory inconsistencies
- Provided inventory reports to management at requested.
MEVOTECH
INVENTORY CLERK
03.2016 - 07.2017
Job overview
- Created and successfully maintained an accurate inventory tracking system for returned products awaiting QC inspection
- Oversaw the lifecycle of returned products from receival to QC to disposal, or addition to inventory
- Helped company successfully identify and organise previously unaccounted for products in storage racks
- Provided clerical support to QC manager by creating reports on returned products to be inspected by QC team
- Provided clerical support to inbound supervisor by creating reports on returned products to be added to inventory
- Accurately surveyed for discrepancies between purchase orders and actual products received while processing new shipments to warehouse
- Updated inventory software with any discrepancies found during receival of new shipments
- Supervised and trained new staff in the inbound department to ensure accurate and timely processing of new shipments
- Worked efficiently with forklift operators to perform regular cycle counts as part of the ongoing inventory management
- Generated various operation reports as requested by my supervisor
- Procured office supplies for inbound, outbound, and packaging department.
CITY COLLEGE OF BUSINESS, HEALTH & TECHNOLOGY
RECEPTIONIST
10.2015 - 02.2016
Job overview
- Greeted visitors to the institution and provided information on courses and services offered
- Assisted in the online and paper-based marketing strategies used to promote the institution
- Provided administrative support for my manager and lecturers
- Monitored the filing system for student records and business records
- Prepared classrooms for scheduled sessions and presentations.
XEROX ACS
CUSTOMER SERVICE REPRESENTATIVE (AMAZON)
10.2014 - 02.2015
Job overview
- Provided technical support for kindle devices offered by Amazon
- Assisted Amazon customers with website navigation
- Assisted customers with changes to orders and shipping information.
EDDIES TOTAL SERVICE STATION
SENIOR SUPERVISOR
10.2010 - 09.2014
Job overview
- Supervised pump attendants and convenience store clerks
- Set staff schedule each week for 24-hour shifts
- Audited sales receipts and inventory for the convenience store
- Audited fuel inventory and sales
- Monitored fuel inventory and ordered fuel as needed
- Managed credit customer accounts to ensure timely payment on outstanding bills
- Prepared lodgement to be deposited from previous days cash sales.
Education
UNIVERSITY OF TECHNOLOGY, JAMAICA
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION
University Overview
- Major: Administrative Management
- Minor: Information Systems Management
HOLYCHILDHOOD HIGH SCHOOL
CARIBBEAN SECONDARY EXAMINATION COUNCIL (OSSD EQUIVALENT)
University Overview
Skills
- MS Office
- Advanced MS Excel
- Data Entry
- SAP
- ERP Systems
- EDI processing
- Microsoft Teams
- Organization
- Team building
- Conflict management
- Customer satisfaction
- Attention to detail
- Communication skills
- Order process management
- Shipping procedures
- Warehouse Functions
- Purchase Order Management
- Inventory Reconciliation
- International shipping
- Returns processing
- Database Management
- Updating Logs
- Tracking packages
- Safety practices
- Deadline Management
- Shipment Processing
- Documentation And Reporting
- Attention to Detail
- Conflict Resolution
- Product and Service Recommendation
- Phone and Email Etiquette
- Filing and Recordkeeping
Languages
English
Full Professional
Hobby
Hobby
Baking feeds my creative passion of playing with flavours and colours to create visually appealing desserts. The skills required for baking compliments my natural instinct to apply structure, organization and patience to creative expressions.
Timeline
ORDER MANAGEMENT SPECIALIST
CLOROX
08.2023 - 01.2024
SAMPLE ORDER ADMINISTRATOR
SHNIER, GESCO LP
04.2022 - 05.2023
SHIPPING AND INVENTORY ASSOCIATE
SHNIER, GESCO LP
08.2021 - 04.2022
INBOUND INVENTORY ADMINISTRATOR
TRANSGROUP GLOBAL LOGISTICS
11.2020 - 01.2021
INVENTORY CLERK
MEVOTECH
03.2016 - 07.2017
RECEPTIONIST
CITY COLLEGE OF BUSINESS, HEALTH & TECHNOLOGY
10.2015 - 02.2016
CUSTOMER SERVICE REPRESENTATIVE (AMAZON)
XEROX ACS
10.2014 - 02.2015
SENIOR SUPERVISOR
EDDIES TOTAL SERVICE STATION
10.2010 - 09.2014
UNIVERSITY OF TECHNOLOGY, JAMAICA
BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION
HOLYCHILDHOOD HIGH SCHOOL
CARIBBEAN SECONDARY EXAMINATION COUNCIL (OSSD EQUIVALENT)
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