Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA RICHARD

Sooke,BC

Summary

Professional and knowledgeable office clerk offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

Work History

ATIP Senior Clerk, Director of Access

DND - Director Of Access To Information/ Privacy
  • Provided multifaceted services to support management, staff, stakeholders, and requesters from media, researchers, lawyers, businesses and the public through the review of government records
  • Processing of formal and informal requests for information under the control of Department of National Defense
  • Prepare, scan, quality control checks, triage, and burn CD’s of requested documents
  • Uses Management systems for data entry, file tracking, and opening/closing requests
  • Prepares files and protected documents to be mailed out
  • Follows policies and procedures pertaining to sensitive and protected information
  • (Secret Security Clearance

Unit Administrator/Chief Clerk

DND - CA Forces National Investigation Services
  • General clerical support for senior staff and unit members
  • Booking and arranging travel plans
  • Processing claims
  • Team advisor on processes, procedures and entitlements
  • Handling Sensitive Information while practicing tact, discretion and diplomacy
  • Procuring supplies and stock keeping
  • Budget management and costing practices
  • Financial administration experience and using financial management software
  • Advanced communication (verbal and written), interpersonal skills and active listening skills
  • Advanced time management, prioritization, and planning skills
  • Strong computer skills, including Microsoft Office applications
  • Ability to demonstrate good judgment, attention to detail, and accuracy, with minimal supervision
  • Easily adaptable to changing priorities
  • Mail processing
  • Inquiry and research techniques
  • Experience in information management, record and filing maintenance
  • Progressive member of an elite undercover Military Police Investigative team
  • (Secret Security Clearance)

Administrative Assistant II

Insurance Corporation of British Columbia
  • General clerical and administrative duties for BC Insurance Claims Center
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Process financial data related to accounting transactions, including accounts receivable and accounts payable
  • Assist adjusters and legal counsel with administrative tasks, filing and information management
  • Preparing legal documents
  • Accurate input and maintenance of internal databases.

Medical Transcription Clerk

DND - Canadian Forces Health Services
  • Accurate typing of records, reports, Medico-legal documents, claims and forms.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission.
  • Ensuring patient confidentiality
  • Meeting deadlines
  • Above-average spelling, grammar, communication and editing skills
  • Use and operation of basic office equipment/computer; eye/hand/foot coordination
  • Recorded information using word processing, dictation and transcription software and equipment.

Administrative Clerk/Analyst Assistant

RCMP - Canadian Firearms Registration Centre
  • General Administrative Duties
  • Researching information for nationwide police mail outs
  • Photocopying, scanning, assembling Legal documents/affidavits
  • Mass firearm revocation mail outs
  • Sorting and organizing mail and correspondence
  • Using various office equipment and computer programs
  • Assisting analysts with duties.


Administrative Assistant/Medical Clerk

DND - National Defence Medical Centre Ottawa
  • Data Entry and reorganization of Epi Info database for Health Promotion Smoking Cessation Program
  • General Office Duties (faxing, photocopying, collating materials and manuals)
  • Organization and Creation of Resource Material

Post Deployment/Mental Health Clerk

DND - CF Health Unit Esquimalt/Mental Health Dept
  • Appointment scheduling and meeting arrangements for clinicians (psychiatrists, psychologists, social workers, mental health nurses)
  • Administration and Data entry of pre/post deployment information
  • Maintained databases, tracking systems and statistical information accurately
  • Management of sensitive materials and mental health medical files
  • Gathering of statistics and generating reports
  • Attendance and organization of daily Intake meetings, processing paperwork and out referrals
  • Management and training of staff in the Mental Health Unit
  • Medical billing.

Education

Financial Office Administration - Accounting, Bookkeeping, Office Administration

Excel Career College
Victoria, BC
09.2023

GIS Mapping Certificate

Nicola Valley Institute of Technology
Merritt, BC
06.2021

Data Analytics Certificate -

Brainstation
Online
12.2020

Foundation in Innovation And Technology

Nicola Valley Institute of Technology
Merritt, BC
07.2020

Pharmacy Technician Diploma -

Sprott Shaw Community College
Victoria, BC
1999

Computer Applications And Office Innovations

Camosun College
Victoria, BC
1997

Private Investigating And Skiptracing Diplomas

Canadian Investigation Academy
Vancouver, BC
1996

Skills

  • Business Administration
  • Advanced MS Office Suite Knowledge
  • Administrative Support
  • Confidentiality and Data Protection

Timeline

ATIP Senior Clerk, Director of Access

DND - Director Of Access To Information/ Privacy

Unit Administrator/Chief Clerk

DND - CA Forces National Investigation Services

Administrative Assistant II

Insurance Corporation of British Columbia

Medical Transcription Clerk

DND - Canadian Forces Health Services

Administrative Clerk/Analyst Assistant

RCMP - Canadian Firearms Registration Centre

Administrative Assistant/Medical Clerk

DND - National Defence Medical Centre Ottawa

Post Deployment/Mental Health Clerk

DND - CF Health Unit Esquimalt/Mental Health Dept

Financial Office Administration - Accounting, Bookkeeping, Office Administration

Excel Career College

GIS Mapping Certificate

Nicola Valley Institute of Technology

Data Analytics Certificate -

Brainstation

Foundation in Innovation And Technology

Nicola Valley Institute of Technology

Pharmacy Technician Diploma -

Sprott Shaw Community College

Computer Applications And Office Innovations

Camosun College

Private Investigating And Skiptracing Diplomas

Canadian Investigation Academy

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LISA RICHARD