Summary
Work History
Education
Skills
Timeline
Generic

LISA RICHARD

Sooke,BC

Summary

Professional and knowledgeable office clerk offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Work History

ATIP Senior Clerk, Director of Access

DND - Director Of Access To Information/ Privacy
  • Provided multifaceted services to support management, staff, stakeholders, and requesters from media, researchers, lawyers, businesses and the public through the review of government records
  • Processing of formal and informal requests for information under the control of Department of National Defense
  • Prepare, scan, quality control checks, triage, and burn CD’s of requested documents
  • Uses Management systems for data entry, file tracking, and opening/closing requests
  • Prepares files and protected documents to be mailed out
  • Follows policies and procedures pertaining to sensitive and protected information
  • (Secret Security Clearance

Unit Administrator/Chief Clerk

DND - CA Forces National Investigation Services
  • General clerical support for senior staff and unit members
  • Booking and arranging travel plans
  • Processing claims
  • Team advisor on processes, procedures and entitlements
  • Handling Sensitive Information while practicing tact, discretion and diplomacy
  • Procuring supplies and stock keeping
  • Budget management and costing practices
  • Financial administration experience and using financial management software
  • Advanced communication (verbal and written), interpersonal skills and active listening skills
  • Advanced time management, prioritization, and planning skills
  • Strong computer skills, including Microsoft Office applications
  • Ability to demonstrate good judgment, attention to detail, and accuracy, with minimal supervision
  • Easily adaptable to changing priorities
  • Mail processing
  • Inquiry and research techniques
  • Experience in information management, record and filing maintenance
  • Progressive member of an elite undercover Military Police Investigative team
  • (Secret Security Clearance)

Administrative Assistant II

Insurance Corporation of British Columbia
  • General clerical and administrative duties for BC Insurance Claims Center
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Process financial data related to accounting transactions, including accounts receivable and accounts payable
  • Assist adjusters and legal counsel with administrative tasks, filing and information management
  • Preparing legal documents
  • Accurate input and maintenance of internal databases.

Medical Transcription Clerk

DND - Canadian Forces Health Services
  • Accurate typing of records, reports, Medico-legal documents, claims and forms.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission.
  • Ensuring patient confidentiality
  • Meeting deadlines
  • Above-average spelling, grammar, communication and editing skills
  • Use and operation of basic office equipment/computer; eye/hand/foot coordination
  • Recorded information using word processing, dictation and transcription software and equipment.

Administrative Clerk/Analyst Assistant

RCMP - Canadian Firearms Registration Centre
  • General Administrative Duties
  • Researching information for nationwide police mail outs
  • Photocopying, scanning, assembling Legal documents/affidavits
  • Mass firearm revocation mail outs
  • Sorting and organizing mail and correspondence
  • Using various office equipment and computer programs
  • Assisting analysts with duties.


Administrative Assistant/Medical Clerk

DND - National Defence Medical Centre Ottawa
  • Data Entry and reorganization of Epi Info database for Health Promotion Smoking Cessation Program
  • General Office Duties (faxing, photocopying, collating materials and manuals)
  • Organization and Creation of Resource Material

Post Deployment/Mental Health Clerk

DND - CF Health Unit Esquimalt/Mental Health Dept
  • Appointment scheduling and meeting arrangements for clinicians (psychiatrists, psychologists, social workers, mental health nurses)
  • Administration and Data entry of pre/post deployment information
  • Maintained databases, tracking systems and statistical information accurately
  • Management of sensitive materials and mental health medical files
  • Gathering of statistics and generating reports
  • Attendance and organization of daily Intake meetings, processing paperwork and out referrals
  • Management and training of staff in the Mental Health Unit
  • Medical billing.

Education

Financial Office Administration - Accounting, Bookkeeping, Office Administration

Excel Career College
Victoria, BC
09.2023

GIS Mapping Certificate

Nicola Valley Institute of Technology
Merritt, BC
06.2021

Data Analytics Certificate -

Brainstation
Online
12.2020

Foundation in Innovation And Technology

Nicola Valley Institute of Technology
Merritt, BC
07.2020

Pharmacy Technician Diploma -

Sprott Shaw Community College
Victoria, BC
1999

Computer Applications And Office Innovations

Camosun College
Victoria, BC
1997

Private Investigating And Skiptracing Diplomas

Canadian Investigation Academy
Vancouver, BC
1996

Skills

  • Business Administration
  • Advanced MS Office Suite Knowledge
  • Administrative Support
  • Confidentiality and Data Protection

Timeline

ATIP Senior Clerk, Director of Access

DND - Director Of Access To Information/ Privacy

Unit Administrator/Chief Clerk

DND - CA Forces National Investigation Services

Administrative Assistant II

Insurance Corporation of British Columbia

Medical Transcription Clerk

DND - Canadian Forces Health Services

Administrative Clerk/Analyst Assistant

RCMP - Canadian Firearms Registration Centre

Administrative Assistant/Medical Clerk

DND - National Defence Medical Centre Ottawa

Post Deployment/Mental Health Clerk

DND - CF Health Unit Esquimalt/Mental Health Dept

Financial Office Administration - Accounting, Bookkeeping, Office Administration

Excel Career College

GIS Mapping Certificate

Nicola Valley Institute of Technology

Data Analytics Certificate -

Brainstation

Foundation in Innovation And Technology

Nicola Valley Institute of Technology

Pharmacy Technician Diploma -

Sprott Shaw Community College

Computer Applications And Office Innovations

Camosun College

Private Investigating And Skiptracing Diplomas

Canadian Investigation Academy

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LISA RICHARD