Darren Anderson
Sooke,BC
Summary
Top performing and accomplished General Manager leveraging keen business and financial acumen to trigger revenue and profit growth combined with effective expense management. Led the opening of current hotel property. Mentors and inspires teams across all functional areas to focus on exceeding quality standards and guest expectations to drive superior guest satisfaction results.
Overview
18
18
years of professional experience
Work History
General Manager
Fairways Hotel on the Mountain
12.2019 - Current
- Directs operations, financial performance, and guest services for a 65-room resort hotel
- Led property pre-opening activities encompassing, rebranding, recruitment, training, IT infrastructure, PMS installation, marketing, sales, revenue generating strategies, and safety
- Prepares and manages yearly operating and capital budgets
- Prepares quarterly forecasts and commentary for Board and owners
- Well versed in revenue/yield disciplines
- Strong financial acumen able to implement strategies to drive bottom line results
- Actively involved in hotel sales process
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Participates in hotel tours, client meetings, etc
- Developed significant business relationships within resort and with external clients
- Promotes strong service culture ensuring guest satisfaction is top of mind for all team members
- Hires and leads hotel supervisory team members
- Handles guest issues and oversees service recovery procedures
- Defined processes to ensure operational standards are met
- Actively manages all operations departments
- Fosters positive relationship with both strata and owner association board members
- Leads all capital improvement projects.
General Manager
Coast Victoria Hotel & Marina by APA
01.2018 - 12.2019
- Directed operations, financial performance, and guest services for a 132-room hotel and 52 slip marina producing $11.5M in revenue annually
- Provided direct oversight to the Blue Crab Seafood House
- Established processes to ensure decisions and actions are followed through and plans are executed for the hotel
- Ensured key hotel leaders had a clear understanding of the annual business plan
- Took the lead on all key property issues including capital projects, refurbishment, and customer service
- Handled guest complaints and oversaw service recovery procedures
- Improved Customer Service scores
- Consistently in the top 10 within the brand
- Strong financial acumen able to implement strategies to drive bottom line results
- Improved year over year RevPAR Index growth
- Increased GOP% year over year
- Developed staff internally for upward movement within the hotel and company
- Increased Ambassador Satisfaction score from 89% to 93%
- Oversaw adherence to union collective bargaining agreement
- Member of union master agreement negotiating team
- Provided assistance to other Coast Hotels properties when needed.
Interim Hotel Manager
Coast Bastion Hotel
11.2017 - 01.2018
- Provided management and oversight of 178-room hotel
- Ensured smooth transition between outgoing and incoming general managers
- Implemented new Food & Beverage management structure
- Led weekly team meetings and conceptualized strategies to remain on target
- Took the lead on all key property issues including capital projects, refurbishment, and customer service
- Handled guest complaints and oversaw service recovery procedures.
Director of Food and Beverage
Coast Victoria Hotel & Marina by APA
11.2016 - 11.2017
- Managed the overall operation of the Food & Beverage Department at the Coast Victoria Hotel & Marina by APA/Blue Crab Seafood House producing $4.2M in annual revenues
- Led Food & Beverage team by attracting, recruiting, training, and appraising talented personnel resulting in improved year over year Ambassador Satisfaction scores
- Responsible for establishing targets, KPI’s, and policies and procedures to Food and Beverage team ensuring ambassador engagement and positive guest outcomes
- Responsible for the timely follow up of guest queries and complaints
- Collaborated with F&B team and Hotel Manager on menu decisions with value perception and margin being top of mind
- Provided oversight for seasonal restaurant campaign rollouts
- Responsible for the financial results of the F&B operation
- Consistently looked for opportunities to drive revenues and implement departmental efficiencies
- Delivered YOY revenue improvement of 11.5% in the Blue Crab Seafood House
- Provided oversight to all marketing relating to F&B.
Controller
Coast Victoria Hotel & Marina by APA
05.2015 - 11.2016
- Managed the accounting and finance function at the hotel level
- Worked closely with Hotel General Manager to create and execute hotel business plan
- Effectively collaborated with Managers/Supervisors regarding process improvement and business opportunities with guest focus as a top priority
- Possesses strong business acumen
- Can anticipate future needs and challenges from guest, ambassador, and business perspectives
- Lead the monthly process for the creation and submission of monthly commentary
- Acted as point person for the hotel in the absence of General Manager
- Developed Check Book Accounting system to provide departmental expense governance.
Assistant Controller
Delta Grand Okanagan Resort and Conference Centre
11.2007 - 05.2015
- Responsible for the operation of the accounting office and staff of a four entity 29-million-dollar revenue generating full-service resort
- Responsible for the training and development of the hotel accounting team which translated to year over year improvement in departmental ESAT scores
- Organized and lead Month End close process including inventory scheduling, journal entry review and preparation, preparation of Month End commentary, and Regional Vice President/Regional Controller financial review
- Responsible for the implementation and adherence to Delta corporate policies which garnered year over year improvement with hotel audit scores
- Assisted with the preparation of monthly hotel forecast
- Assisted with the preparation of hotel annual budget
- Covered Hotel Controller absence at Delta Sun Peaks
- Provided assistance with monthly forecast and Month End close
- Set up systems and provided training to Delta Sun Peaks accounting staff and department heads.
Controller
Sundial Management Inc.
12.2005 - 11.2007
- Responsible for the creation and monitoring of company budget, preparation of all financial reports, including monthly income statement, cash flow and analysis of financial results compared to budget and forecast
- Responsible for completion monthly balance sheet reconciliations
- Responsible for monthly completion of all homeowner statements
- Responsible for all government tax remittances
- Responsible for the Bi-Weekly completion of company payroll on ADP system, acted as benefits administrator for company
- Developed responsibility accounting review system to compare actual performance to forecast and budget, provided department heads with monthly reports and analysis
- Provided oversight to Owner Relations department ensuring a high level of service to all property owners
- Responsible for the training and mentoring off all accounting department employees.
Education
Some College (No Degree) - Business Administration
Red River Community College
Winnipeg, MBHigh School Diploma -
Fort Richmond Collegiate
Winnipeg, MBSkills
- Budget Development
- Revenue Management
- Cost Savings/Containment
- P&L/Financial Accountability
- Forecasting/Trend Identification
- Staff Recruitment/Management
- Effective leader
- Customer service oriented
Systems Technical Experience
- Great Plains
- Adaptive Insights
- Squirrel POS systems
- Dayforce and Ceridian payroll systems
- Proficiency in Microsoft Office
Timeline
General Manager
Fairways Hotel on the Mountain
12.2019 - Current
General Manager
Coast Victoria Hotel & Marina by APA
01.2018 - 12.2019
Interim Hotel Manager
Coast Bastion Hotel
11.2017 - 01.2018
Director of Food and Beverage
Coast Victoria Hotel & Marina by APA
11.2016 - 11.2017
Controller
Coast Victoria Hotel & Marina by APA
05.2015 - 11.2016
Assistant Controller
Delta Grand Okanagan Resort and Conference Centre
11.2007 - 05.2015
Controller
Sundial Management Inc.
12.2005 - 11.2007
Some College (No Degree) - Business Administration
Red River Community College
High School Diploma -
Fort Richmond Collegiate
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