Accomplished Case Lead with a proven track record at the Office of the Information and Privacy Commissioner, adept at interpreting legislation and managing access cases. Demonstrates exceptional communication skills and leadership, effectively handling sensitive information and fostering stakeholder relationships. Achieved efficient resolution of expedited appeals, showcasing a strong ability to analyze and decide on complex access issues.
· RECORDS AND INFORMATION MANAGEMENT, HUMBER COLLEGE (2009)
· PRIVACY BY DESIGN CHANG SCHOOL OF CONTINUING EDUCATIONS (2018)
· ORGANIZATIONAL BEHAVIOUR, CHANG SCHOOL OF CONTINUING EDUCATION (2018)
· WOMEN IN LEADERSHIP, WATERLOO REGIONAL POLICE SERVICE (2017)
· COMMUNICATING WITH CONFIDENCE, REGION OF WATERLOO (2018)
· FUNDAMENTALS IN PUBLIC POLICY DEVELOPMENT, UNIVERSITY OF OTTAWA (2021)
• Respond to, monitor, resolve and decide cases using the established Expedited Appeals policies and procedures for cases selected and assigned for expedited inquiry/review under the Freedom of Information and Protection of Privacy Act (FIPPA) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA) (collectively, the Acts).
• Manage a caseload, working within established timelines in a procedurally fair and expeditious manner.
• Interpret a broad range of legislation and relevant case law to analyze and determine applicability to access rights under the Acts.
• Communicate the workings of the Acts to appellants and complainants.
• Conduct research, analyze past precedents, and where possible, provide parties with a preliminary view on the issues of the cases and on the likely outcome of the cases.
• Efficiently review and assess cases and conduct further investigation and analysis as required, including guiding the possible settlement of matters in dispute, and preparing a final written report or order/decision where required.
• Assist with the creation of templates for use in Expedited Appeals
DEMONSTRATED ABILITY TO INTERPRET BROAD RANGE OF LEGISLATION IN ORDER TO ANALYZE, EXPLAIN AND DETERMINE ACCESS AND CORRECTION RIGHTS
ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE RELATIONSHIPS WITH INTERNAL AND EXTERNAL STAKEHOLDERS, INCLUDING MANAGEMENT, GOVERNMENT AGENCIES AND INSTITUTIONS AND MEMBERS OF THE PUBLIC
WELL-DEVELOPED WRITTEN AND ORAL COMMUNICATION SKILLS TO RESPOND TO ISSUES, PROVIDE RECOMMENDATIONS, PREPARE FORMAL REPORTS AND DECISIONS AND DELIVER TRAINING CONTENT TO INTERNAL AND EXTERNAL AUDIENCES
PROVEN LEADERSHIP SKILLS THROUGH EFFECTIVELY MANAGEING AND PROVIDNG TOOLS AND EDUCATION TO MEMBERS OF THE ONTARIO LAW ENFORCEMENT COMMUNITY (OACP CHAIR – FREEDOM OF INFORMATION POLICE NETWORK)