Lisa Dyer
Edmonton,AB
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
14
14
years of professional experience
Work History
Administrative Assistant/Claim Processing Specialist
Quikcard Solutions
06.2019 - 08.2024
- Answered multi-line phone system, routing calls, assisting walk-in clients
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Confirmed appointments, communicated with clients, and updated client information.
Server, Supervisor
The Rec Room
05.2016 - 05.2019
- Developed relationships with regular customers to enhance their dining experience.
- Maintained a clean and organized bar area. Participated in staff meetings to discuss strategies for increasing revenue, customer experience.
- Provided training to new staff members Collaborated with other bartenders and servers to ensure a smooth shift.
Server
Boston Pizza
02.2011 - 03.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out opening, closing duties to keep the restaurant working efficiently.
- Handled food allergies Shared my knowledge of menu items and flavors.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Liverpool Regional High
Skills
- Effective Time Management
- Communication Skills
- Microsoft Office
- Eager to adept new skills
- Leadership Skills
- Ability to work in a team
- Customer Service
- Goal oriented
- Telephone etiquette
Languages
English
Timeline
Administrative Assistant/Claim Processing Specialist
Quikcard Solutions
06.2019 - 08.2024
Server, Supervisor
The Rec Room
05.2016 - 05.2019
Server
Boston Pizza
02.2011 - 03.2015
High School Diploma -
Liverpool Regional High
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