Lisa Dyer
Edmonton,Canada
Summary
Dedicated and detail-oriented individual with extensive experience in dental claims processing, demonstrating strong knowledge in insurance policies and procedures. Strong knowledge at verifying patient information, evaluating claim validity, and ensuring accurate and timely claim submissions. Possesses a solid understanding of the industry and its standards, as well as a significant customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Dental Claim Processor
Quikcard Solutions
06.2019 - 08.2024
- Maintained current knowledge of dental/ health care plans, regulations, policies, and procedures related to client plans
- Reviewed and processed dental claims quickly and accurately according to established guidelines
- Completed dental pre-authorizations
- Handled and resolved customer complaints and issues via phone and email
- Managed and responded to an average of 50+ emails daily, ensuring prompt communication with clients and offices
- Reviewed and processed dental claims quickly and accurately according to established guidelines
- Answered on average 50-70+ calls daily.
- Modified, updated and processed existing policies.
Bartender/ Team Leader
The Rec Room
05.2016 - 05.2019
- Developed strong working relationships with customers and staff
- Provided training to new staff members
- Collaborated with other bartenders and servers to ensure a smooth shift
- Performed problem solving skills to resolve customer complaints in a polite manner
- Managed day-to-day operations of the bar including stocking shelves, coolers, fridges and restocking supplies as needed
Cashier
Atlantic Superstore
03.2012 - 04.2015
- Operated cash register for cash, check, and credit card transactions
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Set up new sales displays each week
- Assisted with morning cash outs for all tills
- Worked with floor team and managers to meet wide range of customer needs.
Education
HIGH SCHOOL DIPLOMA -
Liverpool Regional High
06.2011
Skills
- Client communications
- Time management
- Telephone etiquette
- Documentation skills
- Attention to detail
- Dental procedures
- Reliability
- Claims processing
- Cash handling expertise
Timeline
Dental Claim Processor
Quikcard Solutions
06.2019 - 08.2024
Bartender/ Team Leader
The Rec Room
05.2016 - 05.2019
Cashier
Atlantic Superstore
03.2012 - 04.2015
HIGH SCHOOL DIPLOMA -
Liverpool Regional High
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