Lilly Nguyen
Kitchener
Summary
Dynamic, results-driven Sales Leader with 7+ years of experience driving revenue growth, leading teams of 10+ sales professionals, and delivering exceptional customer experiences. Proven track record of exceeding sales targets by 15-30%, optimizing operations, and building long-term client relationships that increase retention and repeat business.
Overview
9
9
years of professional experience
Work History
Product Advisor
Toyota
01.2026 - Current
- Provided expert product knowledge to assist customers in selecting vehicles that meet their needs.
- Conducted thorough vehicle demonstrations, showcasing features and benefits to enhance customer understanding.
- Conducted market research to identify trends, staying ahead of competitors and adjusting sales approaches accordingly.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Sales Associate
Wireless Wave
02.2026 - 03.2026
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Dual Store Manager
Beyond Wireless
07.2025 - 12.2025
- Managed daily operations across multiple retail locations.
- Trained and supervised staff to enhance service quality.
- Implemented inventory management systems for efficient stock control.
- Developed sales strategies to drive store performance effectively.
Sales Associate-Assistant Manager-Store Manager-Dual Store Manager
Rogers Communications
11.2019 - 07.2025
- Ranked as a top regional store by consistently exceeding quotas through strategic outbound prospecting and consultative sales.
- Achieved top regional rankings in Apple, Rogers Mastercard and telecom sales within 6 months, earning performance-based awards.
- Became one of the top sellers for Home and Mastercard activations, contributing significantly to product sales.
- Consistently exceeded monthly quotas by 20-30%, generating an additional $15K-$25K in monthly revenue.
- Conducted product demonstrations and provided expert knowledge on the latest offerings, leading to a 15% increase in upsell opportunities.
- Managed sales pipeline through CRM tools, ensuring accurate tracking of leads, follow ups, and conversions to optimize sales efficiency.
Dental Assistant
Grand River Dental
10.2017 - 03.2019
- Supported dentists with procedures, sterilization, and patient record management.
- Assisted dentists by passing instruments, suctioning intra-oral fluids, adding water and mixing materials for fillings, casts and impressions.
- Prepared bite-wings, panoramic x-rays and intra-oral pictures.
Education
Associate of Science - Chemical Engineering
Seneca York University
Skills
- Team Development
- B2B SaaS Sales
- CRM & POS Proficiency
- Hiring & Payroll Administration
- Negotiation & Closing
- Sales Metric & KPI Tracking
- Account-based Sales
- Presentation & Demo
- Cold Calling & Email Outreach
- Customer relationship management
Timeline
Sales Associate
Wireless Wave
02.2026 - 03.2026
Product Advisor
Toyota
01.2026 - Current
Dual Store Manager
Beyond Wireless
07.2025 - 12.2025
Sales Associate-Assistant Manager-Store Manager-Dual Store Manager
Rogers Communications
11.2019 - 07.2025
Dental Assistant
Grand River Dental
10.2017 - 03.2019
Associate of Science - Chemical Engineering
Seneca York University