Parth Bhardwaj
Dartmouth,NS
Summary
Wireless Sales and Retail Supervisor with 4+ years of experience in wireless sales, customer service, team leadership, retail operations, and sales performance. Proven success leading a 12-member sales team, coaching associates, monitoring KPIs, resolving customer concerns, developing business relationships, and driving sales results. Led store operations for 8 months in the absence of a Store Manager, contributing to the highest gross sales performance in the region. Strong communicator with hands-on experience in CRM, customer follow-up, sales strategy, employee development, and cross-functional collaboration.
Overview
4
4
years of professional experience
Work History
PRODUCT ADVISOR
Openroad Honda
Brampton, ON
08.2025 - 08.2026
- Manage the complete customer journey from initial inquiry through delivery, supporting 40+ customer interactions monthly while delivering a personalized customer experience.
- Identify customer needs and recommend appropriate products, services, and solutions while working toward individual and dealership sales objectives.
- Maintain accurate CRM records, customer follow-ups, sales documentation, and administrative information to support effective sales execution.
- Conduct customer follow-ups to maintain relationships, gather feedback, support repeat business, and identify additional sales opportunities.
- Resolve customer concerns professionally and collaborate with Sales, Finance, Service, and Management to provide timely solutions.
- Provide sales information and customer updates to management while supporting daily operational priorities and process improvements.
Sales Supervisor
Freedom Mobile
York, ON
10.2023 - 08.2025
- Led daily operations and directly supported a 12-member wireless sales team, driving customer engagement, sales performance, and achievement of store targets.
- Led store operations for 8 months during the Store Manager’s absence, maintaining team performance, customer service standards, and sales execution.
- Helped the store achieve the highest gross sales performance in the region through sales coaching, customer engagement strategies, and performance accountability.
- Trained, coached, and developed sales associates on selling techniques, customer engagement, product knowledge, and achieving sales goals.
- Reviewed sales KPIs, individual performance, and team results to identify gaps, improve accountability, and implement performance strategies.
- Built and maintained relationships with consumer, corporate, and business clients, supporting retention and new business opportunities.
- Handled customer concerns and escalations professionally, using a solution-focused approach to protect customer relationships and business results.
- Supported CRM accuracy, customer follow-ups, inventory coordination, sales reporting, and operational processes.
Inventory Manager
Adidas
Vaughan, ON
11.2022 - 01.2024
- Managed inventory records, shipment tracking, receiving, and stock control within a high-volume retail environment.
- Trained and supported associates on inventory procedures, data entry, operational standards, and best practices.
- Coordinated inventory activities and maintained accurate reporting to support efficient store operations and product availability.
- Identified operational challenges and worked with leadership to implement solutions that improved workflow efficiency.
- Recognized multiple times as a top-performing Sales Representative before promotion based on strong sales performance and customer service.
Education
Advanced Diploma - Computer Programming
Georgian College
Toronto, ON04.2024
Skills
Wireless Sales & Technology
Sales Leadership
Team Supervision
Sales Target Achievement
KPI & Performance Management
Customer Relationship Management (CRM)
Customer Follow-Up
Business Development
Sales Coaching & Training
Conflict & Escalation Resolution
Cross-Functional Collaboration
SELECTED ACHIEVEMENTS
- Highest Gross Sales in Region: Helped drive the store to the highest gross sales performance in the region while leading operations and sales initiatives.
- Leadership During Management Absence: Successfully led store operations for 8 months in the absence of the Store Manager.
- Top Sales Performance: Recognized multiple times as a top-performing Sales Representative at Adidas before promotion.
- Community Sales Outreach: Independently organized and executed a promotional event at LA Fitness representing OpenRoad Honda to increase brand awareness, engage potential customers, and promote vehicle incentives.
ADDITIONAL LEADERSHIP & COMMUNITY EXPERIENCE
Corporate Client Retention Initiative — Freedom Mobile
- Created and distributed personalized virtual appreciation certificates to corporate clients and business partners to strengthen relationships, increase engagement, and support long-term retention.
Community & Brand Engagement Initiative — OpenRoad Honda
- Organized and executed a dealership promotional event at LA Fitness to promote products and incentives, engage potential customers, and strengthen local brand awareness.
Timeline
PRODUCT ADVISOR
Openroad Honda
08.2025 - 08.2026
Sales Supervisor
Freedom Mobile
10.2023 - 08.2025
Inventory Manager
Adidas
11.2022 - 01.2024
Advanced Diploma - Computer Programming
Georgian College