Laura Laperrière
Gatineau,QC
Summary
Hardworking and enthusiastic employee trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cast Member
Cineplex Entertainment
02.2023 - Current
- Throughout my tenure at the company, I proactively mastered every role within the organization within the initial two months, enhancing my adaptability and versatility
- My commitment to comprehensively understanding each aspect of the business reflects my dedication to delivering exceptional service
- Transitioned between diverse roles during critical junctures to effectively address operational needs, demonstrating my capacity to seamlessly 'fill the gaps' wherever required
- Provided training and guidance to new and experienced staff, reinforcing company procedures and boosting team morale
- Identified deviations from official cooking procedures in the Restoplex area, leading to proactive proposals for innovative solutions to enhance food safety and best practices, including the introduction of supplementary visual aids for clarity
- Utilized the comprehensive Cineplex training portal to enhance knowledge and contribute to improving team practices for the benefit of the company
- In Restoplex, I regularly assumed sole responsibility for overseeing various stations, ensuring efficient customer order processing, task prioritization for timely service, and synchronized deliveries for guest satisfaction
- I consistently excelled in upselling through an enthusiastic and cheerful approach, enhancing the overall customer experience
- While at the front cash registers, I led the team by monitoring advance ticket sales, coordinating tasks, ensuring availability of essentials like refreshments and bags, maintaining cleanliness, and improving efficiency through delegation
- I encountered various challenging customer situations where I demonstrated adept conflict resolution and negotiation skills
- I actively listened to their concerns, empathized with their perspective, and collaborated on mutually agreeable solutions to diffuse tense situations, fostering a positive and lasting impression of our service
Cook/Cashier
Provigo
12.2022 - 02.2023
- Customer Service
- Cook and prep food such as Fried food, Chicken, Nachos, Subs and Sandwiches
- Stocking shelves
- Inventory
- Cash register
- Cleaning (Mopping, dishes)
- Starting at Provigo has been instrumental in my growth, equipping me with self-management skills, enhancing my customer service proficiency, and strengthening my communication abilities
- It has fostered my independence and confidence within a team setting.
Student Council Member
South East Adult Education - Éducation des adultes du Sud-Est
09.2023 - Current
- Participated actively in student council meetings, contributing innovative ideas and valuable insights to influence school policies and initiatives
- Collaborated closely with fellow council members to successfully plan and execute a diverse range of school events and fundraisers
- Played a pivotal role in the coordination and promotion of events, strengthening the school's unity and fostering a vibrant sense of community
- Exhibited strong teamwork and communication skills while assuming leadership responsibilities, working harmoniously with a diverse group of peers
- Engaged in leadership development programs to enhance personal and group effectiveness, continually striving for improvement
- Actively served as a bridge between students, teachers, and administration, fostering a welcoming and inclusive school environment while effectively representing student interests through engagement and feedback.
Education
Secondary Education -
Hull Adult Education Center
Gatineau, QC04.2024
Secondary School -
Philemon Wright Highschool
Gatineau, QC06.2022
Skills
- Leadership
- Upselling
- Merchandising
- Training & development
- Group Dynamics
- Adaptive to learn new things
- Communication
- Negotiation
- Polite & courteous
- Inclusivity promotion
- Organization
- Meal Preparation
- Restaurant Experience
- Cashiering
- Food Safety
- Order Fulfillment
Certification
- WHMIS Certification, 12/01/22, Present, Training on health & safety information about hazardous products that workers may be exposed to at work.
- PCI DSS Compliance, 06/01/23, 06/01/24, Payment Card Industry Data Security Standard ( PCI DSS ) Compliance. Set of policies and procedures developed to protect credit, debit, and cash card transactions and prevent misuse of cardholder's personal information.
Languages
French
Native or Bilingual
English
Native or Bilingual
Additional Information
Available to work evenings, and weekends. Looking for part time work, flexible schedule. Can work holidays. Available full time during summer. Extensive knowledge of Microsoft Office Suite (Excel, Outlook, Powerpoint, Word...)
Reccomendations
Kerby Cherry, assistant manager at Cinéma Starcité Gatineau - 514-817-7094
Timeline
Student Council Member
South East Adult Education - Éducation des adultes du Sud-Est
09.2023 - Current
Cast Member
Cineplex Entertainment
02.2023 - Current
Cook/Cashier
Provigo
12.2022 - 02.2023
Secondary Education -
Hull Adult Education Center
Secondary School -
Philemon Wright Highschool
- WHMIS Certification, 12/01/22, Present, Training on health & safety information about hazardous products that workers may be exposed to at work.
- PCI DSS Compliance, 06/01/23, 06/01/24, Payment Card Industry Data Security Standard ( PCI DSS ) Compliance. Set of policies and procedures developed to protect credit, debit, and cash card transactions and prevent misuse of cardholder's personal information.
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