Nicolas Lazanha
Mississauga,ON
Summary
Dynamic professional with a diverse background, including a pivotal role as an Archery Instructor at Cineplex Entertainment, where I enhanced guest engagement and safety. Expert in group instruction and safety procedures, I excel in creating secure, enjoyable learning environments. Proven ability in team training and leadership, significantly improving operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Archery Instructor and Amusement Host
Cineplex Entertainment
03.2024 - Current
- Keep guests interested, challenged and attentive to archery using positive reinforcement.
- Trained staff and guests in safe archery range practices and procedures by demonstrating skills and providing regular feedback.
- Handle guest complaints regarding our waitlist and manage scheduling.
Krav Maga & Muay Thai Instructor
Elite Martial Arts
10.2018 - Current
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Instructed on proper breathing techniques, stances, and forms.
- Imparted key etiquette points, discipline, and respect.
- Communicated with parents to keep families informed of student progress and address concerns.
Cafe Supervisor
Lifetime Fitness Athletic
01.2024 - 11.2024
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Store Manager
MaryJane's
11.2020 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Technician
Cineplex Entertainment
11.2021 - 06.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Cook and Waiter
Midici Neapolitan Pizza
08.2019 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
St. Thomas Aquinas
Brampton, ON06-2019
Skills
- Group instruction
- Load planning
- Hazardous materials handling
- Safety procedures
- Security regulations compliance
- Learning skills development
- Heavy Lifting
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Certification
- CPR/AED Certification – American Heart Association or Red Cross.
Timeline
Archery Instructor and Amusement Host
Cineplex Entertainment
03.2024 - Current
Cafe Supervisor
Lifetime Fitness Athletic
01.2024 - 11.2024
Technician
Cineplex Entertainment
11.2021 - 06.2022
Store Manager
MaryJane's
11.2020 - 12.2022
Cook and Waiter
Midici Neapolitan Pizza
08.2019 - 03.2020
Krav Maga & Muay Thai Instructor
Elite Martial Arts
10.2018 - Current
- CPR/AED Certification – American Heart Association or Red Cross.
High School Diploma -
St. Thomas Aquinas
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