Harmisha Katrodiya

● Managed high-stress situations effectively, maintaining professionalism while resolving customer disputes and ensuring a positive experience.

● Greeted and assisted guests with seating, ticketing, and Showtime inquiries, creating a welcoming atmosphere and enhancing customer satisfaction.

● Provided prompt, friendly service at box office and concession areas, accurately handling cash and POS transactions to support smooth operations.

● Collaborated closely with team members to ensure efficient daily operations, aligning with Cineplex policies to deliver consistent service quality

● Took orders, prepared meals, and collected payments.

● Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

● Worked well with teammates and accepted coaching from management team.

● Provided exceptional customer service, addressing concerns or issues promptly and professionally.

● Brought projects from platforms like Upwork, Freelancer, and Fiverr through effective bidding and client outreach.

● Crafted compelling proposals to secure high-value projects, consistently meeting monthly revenue goals.

● Built strong client relationships through clear communication and professional project management.

● Negotiated project terms and pricing, ensuring mutually beneficial agreements and client satisfaction.