LATIFAT OPALUWA MUMASSABBA
York,Canada
Summary
Compassionate and dedicated Personal Support Worker (PSW) with a solid foundation in senior care, community support, and rehabilitation. Experienced in providing personalized, high-quality care in both long-term care and community settings, with a passion for supporting elderly and disabled individuals to achieve comfort, dignity, and an improved quality of life. Recognized for proactive communication, empathy, and an unwavering commitment to enriching the lives of others.
Overview
6
6
years of professional experience
Work History
Personal Support Worker
Unionville Home Society
08.2023 - Current
- Deliver high-quality, person-centered care to residents, focusing on physical, emotional, and social well-being
- Collaborate closely with multidisciplinary teams to create effective, individualized care plans
- Assist residents with daily living activities, including mobility, personal hygiene, and nutrition, fostering a supportive environment
- Advocate for residents' needs and preferences, ensuring respectful and culturally sensitive care
Personal Support Worker (Placement)
Chartwell Retirement Residence
03.2023 - 06.2023
- Gained hands-on experience in a fast-paced, residential environment providing daily support and assistance to seniors
- Supported residents with mobility, bathing, feeding, and overall comfort, prioritizing their safety and dignity
- Developed essential PSW skills, such as patient-centered care, effective communication, and quick response to residents’ needs
Customer Service Representative
American Waters
08.2021 - 06.2022
- Provided customer support, handling inquiries, billing questions, and account resolutions with a focus on client satisfaction
- Consistently achieved high standards in call handling and productivity while resolving client issues effectively
Collections Agent
Enercare
06.2020 - 07.2021
- Analyzed accounts, recommended suitable repayment plans, and ensured smooth payment processes
- Demonstrated strong analytical skills by reviewing financial records and formulating realistic payment options for clients
Customer Service and Office Assistant
Contact Point 360
01.2019 - 06.2020
- Managed high volumes of inbound and outbound customer calls, maintaining accurate records and streamlining office operations
- Supported client relations and led a team in providing training on company policies and customer service standards
Education
PSW Certification - elderly care, mobility assistance, and personal care techniques
Academy of Learning Career College
Toronto, ON03.2022
Skills
- Patient Care
- Emotional Support & Compassion
- Interpersonal Communication
- Cultural Sensitivity & Respect
Accomplishments
- Awarded as the youngest woman for outstanding contributions to the community by Iqra Khalid, Member of Parliament for Mississauga Erin Mills, in recognition of my commitment to fostering inclusivity and supporting diverse communities as a Diversity and Inclusion Director.
- Received a recognition award from Brampton Mayor Patrick Brown for dedicated support and advocacy for women in the community.
References
- Mariam Adams, Yes Youth and Women Can (YYWC) Organization, (164) 783-4169
- Francis Ubah, Community Leader and Executive Director, Youth Now on Track Services, (164) 789-4169
Community Service
Board Member, Community Support Outreach Worker, Yes Youth and Women Can (YYWC), Toronto, ON, 03/01/22, Present, Actively volunteer to support disabled youth and women in the community, offering essential outreach and assistance services., Develop and implement programs to promote community awareness and access to resources for disadvantaged groups., Collaborate with board members to establish initiatives that empower and support community members, addressing their unique challenges.
Timeline
Personal Support Worker
Unionville Home Society
08.2023 - Current
Personal Support Worker (Placement)
Chartwell Retirement Residence
03.2023 - 06.2023
Customer Service Representative
American Waters
08.2021 - 06.2022
Collections Agent
Enercare
06.2020 - 07.2021
Customer Service and Office Assistant
Contact Point 360
01.2019 - 06.2020
PSW Certification - elderly care, mobility assistance, and personal care techniques
Academy of Learning Career College
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