Latavia Reddick
Brampton,ON
Summary
Experienced in customer service with over 8 years of experience in the Telecommunications, retail and food industry. Highly skilled in responding to customers, multitasking and addressing customers complaints in a professional manner. Proven ability to work collaboratively in diverse groups as well as independently.
Overview
12
12
years of professional experience
Work History
Business Specialist
Rogers
11.2017 - 09.2023
- Provided client support services for Rogers new and existing customers
- Identified customer needs and upsold to higher value products
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Training and educating new employees on rogers services and on the system data base
Gas Attendant
Shell Gas Station
01.2016 - 11.2017
- Provided exceptional and fast customer service
- Prepared cash for daily deposits & maintaining register balance
- Helping with store inventory, stocking shelves and monitoring inventory
Cashier
McDonalds
12.2013 - 01.2017
- Actively listened and communicated with customers
- Followed workplace sanitation and safety regulations
- Accurately entered customers order and prepared food and beverages
Receptionist
01.2012 - 01.2014
- Provided customers with excellent service in person and via telephone
- Scheduled appointments and conducted reminder calls
- Assisted customers in locating items that match their vision
Education
Business
Humber College
Toronto, ON07.2021
High School Diploma -
Dartmouth
Dartmouth, NS01.2016
Skills
- Smart serve certified
- Ability to multitask
- Calm under pressure
- First aid & CPR certified
- Excellent written and verbal communication skills
- Reliable and dedicated with the ability to quickly learn new skills
- Strong ability to build rapport relationships with customers
- Microsoft Word, Excel, Office, PowerPoint, Outlook
Timeline
Business Specialist
Rogers
11.2017 - 09.2023
Gas Attendant
Shell Gas Station
01.2016 - 11.2017
Cashier
McDonalds
12.2013 - 01.2017
Receptionist
01.2012 - 01.2014
Business
Humber College
High School Diploma -
Dartmouth
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