Summary
Overview
Work History
Education
Skills
Timeline
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ZAHRA SYED

Brampton,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. I'm a dedicated student and a highly-motivated employee with a desire to take on new challenges with strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Experience Specialist

Air Canada
Mississauga, ON
06.2022 - 12.2022
  • Acted as Ground Hostesses, representing Air Canada with professionalism, warmth, and a customer-centric approach.
  • Assisted pre-boarding guests and provided comprehensive information on flight schedules, routes, and any relevant updates.
  • Handled customer queries at check-in, ticket desk, and gate desk, providing accurate and timely information to ensure customer satisfaction.
  • Utilized strong problem-resolution skills to address customer issues promptly by providing appropriate solutions and alternatives within company limits; assisted passengers with missed connections during irregular operations, issued hotel, food and travel vouchers for passengers.
  • Demonstrated exceptional interpersonal and communication skills, fostering strong relationships with passengers and colleagues in order to uphold Air Canada's mission as an airline.
  • Supported guests with disabilities, demonstrating empathy and understanding while assisting them throughout their travel process.
  • Successfully multitasked with team members in various departments, in a fast-paced environment, meeting strict timelines to maintain and secure on-time departures while prioritizing safety in accordance with Air Canada's standard operating procedures.

Cashier/Customer Experience Associate

Cineplex Entertainment
Brampton, ON
08.2019 - 04.2020
  • Greeted 100+ customers daily, giving detailed, personalized, friendly & polite service to ensure customer satisfaction.
  • Assisted guests with proper directions, accurate and useful information of events/activities taken within the workplace.
  • Built guest loyalty through promotions and discounts
  • Used various customer service software and pos systems to assist guests.
  • Extensive knowledge of the menu in order to help guests with any dietary restrictions/needs and have an overall amazing experience.
  • Smart serve certification: Handled drinks, helped with serving when needed (i.e during events).
  • Cleaned and monitored the dining area to ensure customer safety.

Cashier/ Customer Service

Tim Horton's
Toronto, ON
08.2014 - 12.2018
  • Interacted with 100+ customers daily ringing in customer orders in a courteous and respectful manner.
  • Reported to management at the end of the day in order to count cash ensuring accuracy of sales receipts with cash on hand.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Kept up-to-date knowledge on the menu in order to help guests with dietary needs and select the most optimal meal based on their preferences.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.

Education

Pre-Health Sciences

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
08.2023

Customer Experience Specialist Certification

Air Canada
Mississauga, ON
07.2022

Bachelor of Science - Nursing

Humber College
Toronto, ON

Skills

  • Ontime work performance
  • Excellent communication and teamwork skills
  • Impeccable customer service approach demonstrated through strong awareness, patience and conflict-resolution skills
  • The ability to work within strict timelines and in a fast-paced environment
  • Proven problem-resolution skills and the ability to effectively multi-task
  • bilingual in Urdu
  • Knowledgeable in standard first aid & CPR with AED awareness
  • Certified in Adobe Illustrator, Photoshop and Premiere Pro
  • Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Smart serve certified
  • POS System Operation
  • Flexibility: Willingness to work various shifts, including weekends and holidays

Timeline

Customer Experience Specialist

Air Canada
06.2022 - 12.2022

Cashier/Customer Experience Associate

Cineplex Entertainment
08.2019 - 04.2020

Cashier/ Customer Service

Tim Horton's
08.2014 - 12.2018

Pre-Health Sciences

Sheridan College Institute of Technology And Advanced Learning

Customer Experience Specialist Certification

Air Canada

Bachelor of Science - Nursing

Humber College

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ZAHRA SYED