Kyle Chapman
London,ON
Summary
Experienced bartender with a comprehensive knowledge of spirits and a strong dedication to crafting memorable customer experiences. Engages customers on a personal level, building a loyal customer base through exceptional service. Friendly and approachable, consistently delivers positive and enjoyable service experiences that leave a lasting impression.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Dishwasher
The Works Gourmet Burger Bistro
05.2020 - 09.2023
- Serve and garnish a variety of drinks and milkshakes to guests
- Maintain cleanliness of bar and keep stock of fridges and freezers
- Clean and polish all dishware for the end of the night
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
Guest Experience Leader
McDonalds Canada
01.2014 - Current
- Greeting guests with enthusiasm, assisting with kiosk orders and creating a welcoming environment
- Responsible for table service, managing bakery department, packaging food and guest requests
- Experience in POS system, dining room, drive-thru, and kitchen
Inventory Clerk
Fabricland
01.2019 - 01.2024
- Categorizing fabric for weight (up to 50lbs) distribution based on type and price
- Stocking and lifting fabric to be measured accurately by scale
- Redistributing fabric to make it presentable to customers
Amusement Host
The Rec Room
04.2018 - 11.2019
- Promote and operate the games floor including hosting special events and functions
- Upsell game promotions and interact with guests to gain feedback, improving guest experience
- Communicate through radio all guest inquiries, operational problems with the games floor, role changes and event details to technicians and management
Education
Bachelor of Arts - Political Philosophy and Psychology
King's University College
London04-2026
Skills
- Bartending
- Food Service
- POS systems
- Leadership Qualities
- Problem-solving
- Delegation
- Prioritization
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
Smart Serve certification
WHMIS Certification
First-Aid/CPR
Timeline
Bartender/Dishwasher
The Works Gourmet Burger Bistro
05.2020 - 09.2023
Inventory Clerk
Fabricland
01.2019 - 01.2024
Amusement Host
The Rec Room
04.2018 - 11.2019
Guest Experience Leader
McDonalds Canada
01.2014 - Current
Smart Serve certification
WHMIS Certification
First-Aid/CPR
Bachelor of Arts - Political Philosophy and Psychology
King's University College
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