Nicole Baldassarra
Mississauga
Summary
Dynamic and dedicated server with exceptional customer service skills. Proven ability to enhance guest experiences through personalized recommendations and efficient multitasking. Strong cash handling expertise and a commitment to teamwork contribute to high-volume dining success. Recognized for maintaining service quality during peak hours.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The WORKS Gourmet Burger Bistro
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Server
Chucks Roadhouse
08.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
Hostess/Server
Symposium Cafe Restaurant & Lounge
08.2021 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Sales Associate
Kernals Popcorn
02.2022 - 08.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved efficiency, organized checkout area for optimal workflow.
Dishwasher/Prep Cook
La Bella Italia
06.2021 - 09.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Education
High School Diploma -
The Woodlands Secondary
Mississauga, ON06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Food running
- High volume dining
- Sales expertise
- Team collaboration
Timeline
Server/Bartender
The WORKS Gourmet Burger Bistro
09.2024 - 01.2025
Server
Chucks Roadhouse
08.2022 - 12.2022
Cashier/Sales Associate
Kernals Popcorn
02.2022 - 08.2022
Hostess/Server
Symposium Cafe Restaurant & Lounge
08.2021 - 12.2022
Dishwasher/Prep Cook
La Bella Italia
06.2021 - 09.2021
High School Diploma -
The Woodlands Secondary
Similar Profiles
Kyle ChapmanKyle Chapman
Bartender/Dishwasher at The Works Gourmet Burger BistroBartender/Dishwasher at The Works Gourmet Burger Bistro
Meghan NORRISMeghan NORRIS
Restaurant Supervisor at The WORKS Gourmet Burger BistroRestaurant Supervisor at The WORKS Gourmet Burger Bistro
Kalysta TorrieroKalysta Torriero
Server at Gourmet Burger BistroServer at Gourmet Burger Bistro