Lillian Garbutt
Ottawa
Summary
Algonquin College Firefighting alumni and current Paramedic student with a solid foundation in public safety and emergency response. Experienced in high-pressure environments requiring teamwork, critical thinking, and rapid decision-making. Possesses strong communication, problem-solving, and situational awareness skills, essential for effective emergency and community care. Committed to delivering compassionate service and making a positive impact in the lives of others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
The WORKS Gourmet Burger Bistro
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Canadian Tire
09.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Deli and Bakery Clerk
Foodland
07.2018 - 03.2020
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Collaborated with fellow bakery and deli staff members to streamline production processes and improve overall efficiency.
Education
Diploma - Paramedicine
Algonquin College
Ottawa, ON05-2026
Diploma - Firefighter Education And Training
Algonquin College
Ottawa, ON06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Situational awareness
- Emergency response training
- Problem solving
- Critical thinking
Certification
- Smart serve
- Basic CPR and first aid certifications
- Basic Life Support ( CPR-HCP)
- Chainsaw License
- First Responder Certification
- Emergency Medical Responder Certification
Timeline
Server
The WORKS Gourmet Burger Bistro
05.2023 - Current
Cashier
Canadian Tire
09.2020 - 06.2022
Deli and Bakery Clerk
Foodland
07.2018 - 03.2020
Diploma - Paramedicine
Algonquin College
Diploma - Firefighter Education And Training
Algonquin College
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