Hi, I’m
Kunal Patel
Scarborough,ON
Summary
Dedicated and results-oriented professional boasting a diverse background in retail management, customer service, and sales. Pursuing a challenging role where expertise in operational efficiency, customer engagement, and sales strategies can be effectively leveraged. Eager to contribute strong interpersonal skills, problem-solving abilities, and a proven track record of driving revenue growth to enhance team dynamics. Committed to delivering exceptional service and achieving measurable results within a forward-thinking organization.
Overview
5
years of professional experience
Work History
Quick Shop Convenience Store
Assistant Store Manager
09.2022 - Current
Job overview
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed team of 4 employees and provided training for 3 team members under supervision.
- Implemented business strategies, resulting in increased revenue and effective targeting of new markets.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Assisted in recruiting, hiring, and training team members.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Canadian Sanitary Systems
Door-to-Door Sales Representative
04.2023 - 09.2023
Job overview
- Conducted door-to-door sales campaigns to educate residents about Sump Pumps and Backwater Valves
- Effectively communicated device benefits and functionalities, resulting in booked appointments
- Demonstrated strong interpersonal skills to engage and persuade potential customers.
Public Outreach
Fundraising Volunteer
Job overview
- Utilized innovative pitches to engage mall-goers, creating connections and building rapport
- Skillfully handled objections, highlighting the advantages of monthly donations over one-time contributions
- Achieved successful donation closures through effective negotiation and persuasive techniques.
Rogers Bank
Customer Service Representative
05.2022 - 08.2022
Job overview
- Helped customers regarding their credit card queries.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined banking processes for increased efficiency and improved client experience.
- Managed approximately 30-35 incoming calls daily, documenting each conversation with customers and detailing the provided solutions.
- Provided expert guidance on account management, enabling customers to make informed decisions about their finances.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
Big Bonus Convenience Store
11.2021 - 08.2022
Job overview
- Operate register
- Maintain inventory
- Provide customer service.
Petro Canada Gas Station
01.2022 - 04.2022
Job overview
- Operate register
- Maintain inventory
- Provide customer service.
Esso Circle K Gas Station
11.2021 - 02.2022
Job overview
- Worked as a gas station attendee
- Managed the store and Inventory of the store
- Maintained good relationships with customers and management.
Rudra Associates (INDIA)
09.2020 - 05.2021
Job overview
- Managed the appointment bookings
- Used the proper way to give clients accurate, authentic, and comprehensive information
- Responded appropriately to consumer concerns and provided reasonable answers and options.
ELECON Limited (INDIA)
IT Helpdesk Technician (Part-Time)
05.2020 - 08.2020
Job overview
- Customer Representative
- Respond to queries either in person or over the phone.
La Pizo'li Pizza (Part time) (INDIA)
03.2019 - 04.2020
Job overview
- Cashier and Customer Representative
- Handling Phone Calls.
Education
Centennial College , Toronto, ON
Software Engineering Technician from Software Engineering
12.2023
University Overview
- 3.32 GPA
Sheridan College , Brampton, ON
Pre-Health Science Course
04.2022
University Overview
- 3.27 GPA
Higher Secondary , Gujarat, IN
HM Patel English Medium School
04.2020
Skills
- Effective Communication and Customer-Service Skills
- Sales and Marketing
- Negotiation Abilities
- Customer Relationship Management
- Inventory Management
- Cash Management
- Business marketing
- Technical Proficiency
- Equipment Calibration
- Data entry proficiency
- Sales Development
- Sales processes
- HTML and CSS proficiency
- Object-Oriented Programming - C#, Java
- Javascript
- Software Development Tools: JIRA, Confluence
- GitHub collaboration
- Microsoft NET framework
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Door-to-Door Sales Representative
Canadian Sanitary Systems
04.2023 - 09.2023
Assistant Store Manager
Quick Shop Convenience Store
09.2022 - Current
Customer Service Representative
Rogers Bank
05.2022 - 08.2022
Petro Canada Gas Station
01.2022 - 04.2022
Big Bonus Convenience Store
11.2021 - 08.2022
Esso Circle K Gas Station
11.2021 - 02.2022
Rudra Associates (INDIA)
09.2020 - 05.2021
IT Helpdesk Technician (Part-Time)
ELECON Limited (INDIA)
05.2020 - 08.2020
La Pizo'li Pizza (Part time) (INDIA)
03.2019 - 04.2020
Fundraising Volunteer
Public Outreach
Centennial College
Software Engineering Technician from Software Engineering
Sheridan College
Pre-Health Science Course
Higher Secondary
HM Patel English Medium School
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