Kudrat Kaur
Surrey,BC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Manager
Mcdonald's Restaurant Of Canada Limited
02.2022 - Current
- Tracked receipts, employee hours, and inventory movements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Managed efficient cash register operations.
Team Leader
DSV
10.2021 - 11.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Zone Leader
Avert Printing
07.2021 - 10.2021
- Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
- Led complex projects from conception through completion, ensuring timely delivery without compromising quality or budgetary constraints.
- Leveraged data-driven insights to make informed decisions regarding staffing needs, budget allocations, and resource planning.
- Conducted regular audits of facility safety standards, ensuring compliance with regulations and minimizing potential risks.
Chemistry & Biology Instructor
Vikas Institute
07.2016 - 04.2021
- Promoted culture of inclusion, respect and collaboration in classroom.
- Utilized data to inform instructional decisions and personalize learning.
- Assisted in development of college and career readiness programs.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
Education
MBA - Human Resources , Labour Relations, A& F
University Canada West
Vancouver, BC07.2023
Bachelor of Science - Medical Biology , Chemistry, Zoology & Botany
Punjab University
Chandigarh, India09.2020
Skills
Operations Management
Punctual and Reliable
Clerical Support
MS Office
Administration and Reporting
Revenue Forecasting
Customer Service
Languages
English
Punjabi
Hindi
Timeline
Manager
Mcdonald's Restaurant Of Canada Limited
02.2022 - Current
Team Leader
DSV
10.2021 - 11.2022
Zone Leader
Avert Printing
07.2021 - 10.2021
Chemistry & Biology Instructor
Vikas Institute
07.2016 - 04.2021
MBA - Human Resources , Labour Relations, A& F
University Canada West
Bachelor of Science - Medical Biology , Chemistry, Zoology & Botany
Punjab University
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