Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMISHA MODI

Assiniboia,Canada

Summary

Driven and versatile professional with a robust background in operations management, customer satisfaction, and team leadership, seeking to apply demonstrated problem-solving and communication proficiencies as a Train Conductor at CPKC Railways. Dedicated to upholding rigorous safety standards, operational efficiency, and strict adherence to established protocols within a dynamic professional setting.

Overview

3
3
years of professional experience

Work History

Department Manager

McDonald's Restaurants of Canada Limited
01.2023 - 05.2025
  • Promoted to Department Manager within six months, overseeing Kitchen and Delivery operations.
  • Managed and resolved customer complaints effectively across various channels (phone, online, in-person), ensuring high levels of satisfaction.
  • Tracked Opportunity Per Hour (OPH) and delivery refund targets, implementing strategies to maintain efficiency and cost control.
  • Coordinated and managed staff shifts and breaks, optimizing team productivity.
  • Communicated hourly sales and Key Performance Indicators (KPIs) to General Management and Consultants.
  • Solely responsible for ensuring the health and safety of customers and crew members during assigned shifts.
  • As a Crew Member, gained experience in greeting guests, taking orders, processing payments, and maintaining a clean and sanitary environment.
  • Managed delivery and mobile orders, ensuring accurate and timely service.

Server

Angara Indian and Hakka Cuisine
12.2021 - 01.2023
  • Advanced from Server to Head Server, demonstrating a rapid understanding and mastery of restaurant operations.
  • Monitored and ensured complete customer satisfaction by proactively addressing guest needs.
  • Managed service staff, upholding high service standards.
  • Resolved issues promptly and efficiently to maintain a positive dining atmosphere.
  • Developed strong leadership, communication, and problem-solving skills, contributing to a smooth and efficient service operation.

Education

Software Engineering Diploma - undefined

Sheridan College
12.2022

Skills

  • Leadership Skills
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Problem-Solving
  • Communication
  • Operational Management
  • Safety Compliance

Timeline

Department Manager

McDonald's Restaurants of Canada Limited
01.2023 - 05.2025

Server

Angara Indian and Hakka Cuisine
12.2021 - 01.2023

Software Engineering Diploma - undefined

Sheridan College
AMISHA MODI