AMISHA MODI
Assiniboia,Canada
Summary
Driven and versatile professional with a robust background in operations management, customer satisfaction, and team leadership, seeking to apply demonstrated problem-solving and communication proficiencies as a Train Conductor at CPKC Railways. Dedicated to upholding rigorous safety standards, operational efficiency, and strict adherence to established protocols within a dynamic professional setting.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's Restaurants of Canada Limited
01.2023 - 05.2025
- Promoted to Department Manager within six months, overseeing Kitchen and Delivery operations.
- Managed and resolved customer complaints effectively across various channels (phone, online, in-person), ensuring high levels of satisfaction.
- Tracked Opportunity Per Hour (OPH) and delivery refund targets, implementing strategies to maintain efficiency and cost control.
- Coordinated and managed staff shifts and breaks, optimizing team productivity.
- Communicated hourly sales and Key Performance Indicators (KPIs) to General Management and Consultants.
- Solely responsible for ensuring the health and safety of customers and crew members during assigned shifts.
- As a Crew Member, gained experience in greeting guests, taking orders, processing payments, and maintaining a clean and sanitary environment.
- Managed delivery and mobile orders, ensuring accurate and timely service.
Server
Angara Indian and Hakka Cuisine
12.2021 - 01.2023
- Advanced from Server to Head Server, demonstrating a rapid understanding and mastery of restaurant operations.
- Monitored and ensured complete customer satisfaction by proactively addressing guest needs.
- Managed service staff, upholding high service standards.
- Resolved issues promptly and efficiently to maintain a positive dining atmosphere.
- Developed strong leadership, communication, and problem-solving skills, contributing to a smooth and efficient service operation.
Education
Software Engineering Diploma - undefined
Sheridan College
12.2022
Skills
- Leadership Skills
- Customer Relationship Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-Solving
- Communication
- Operational Management
- Safety Compliance
Timeline
Department Manager
McDonald's Restaurants of Canada Limited
01.2023 - 05.2025
Server
Angara Indian and Hakka Cuisine
12.2021 - 01.2023
Software Engineering Diploma - undefined
Sheridan College
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