Driven and versatile professional with a robust background in operations management, customer satisfaction, and team leadership, seeking to apply demonstrated problem-solving and communication proficiencies as a Train Conductor at CPKC Railways. Dedicated to upholding rigorous safety standards, operational efficiency, and strict adherence to established protocols within a dynamic professional setting.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's Restaurants of Canada Limited
01.2023 - 05.2025
Promoted to Department Manager within six months, overseeing Kitchen and Delivery operations.
Managed and resolved customer complaints effectively across various channels (phone, online, in-person), ensuring high levels of satisfaction.
Tracked Opportunity Per Hour (OPH) and delivery refund targets, implementing strategies to maintain efficiency and cost control.
Coordinated and managed staff shifts and breaks, optimizing team productivity.
Communicated hourly sales and Key Performance Indicators (KPIs) to General Management and Consultants.
Solely responsible for ensuring the health and safety of customers and crew members during assigned shifts.
As a Crew Member, gained experience in greeting guests, taking orders, processing payments, and maintaining a clean and sanitary environment.
Managed delivery and mobile orders, ensuring accurate and timely service.
Server
Angara Indian and Hakka Cuisine
12.2021 - 01.2023
Advanced from Server to Head Server, demonstrating a rapid understanding and mastery of restaurant operations.
Monitored and ensured complete customer satisfaction by proactively addressing guest needs.
Managed service staff, upholding high service standards.
Resolved issues promptly and efficiently to maintain a positive dining atmosphere.
Developed strong leadership, communication, and problem-solving skills, contributing to a smooth and efficient service operation.
Performance And Customer Excellence Consultant at McDonald's Restaurants Of Canada LimitedPerformance And Customer Excellence Consultant at McDonald's Restaurants Of Canada Limited