Ahmad Rafaqat
Surrey,BC
Summary
Dedicated and results-driven professional with 3+ years of experience in customer service, sales, and client support across high-pressure, fast-paced environments. Proven ability to manage 200+ client records, deliver exceptional service to 100+ customers daily, and consistently exceed sales and service targets. Skilled in data management, compliance, and accurate documentation, with strong strengths in interpersonal communication, problem-solving, and multitasking. Experienced in collaborating with diverse teams, training new staff, and building lasting client relationships while maintaining high standards of accuracy and accountability.
Overview
2
2
years of professional experience
Work History
Front-Line Team Member / Cook
Popeyes Louisiana Kitchen
08.2024 - Current
- Delivered customer service to 100+ guests daily in a high-pressure, fast-paced environment, ensuring positive experiences and contributing to repeat business.
- Collaborated with a team of 15+ staff to consistently meet and exceed daily service targets, demonstrating adaptability, communication, and team-oriented problem-solving.
- Maintained 100% compliance with food safety standards and company procedures, reflecting strong attention to detail and accountability.
- Assisted in training 5+ new team members per quarter and supported management with scheduling and back-end coordination—skills transferable to insurance operations and administrative tasks.
- Managed 10+ tasks simultaneously during peak hours, strengthening time management and organizational skills essential for insurance advisory roles.
Cleaning Supervisor / Admin Assistant
ABC Cleaning Services Ltd
09.2023 - Current
- Managed and maintained 200+ client records, 50+ service contracts, and all billing documentation with 100% accuracy—demonstrating precision and confidentiality comparable to handling insurance policy data.
- Acted as the first point of contact for 30+ daily client inquiries and service updates, showcasing strong interpersonal and customer service skills crucial for advisory roles.
- Coordinated 20+ daily schedules and resolved issues with a 95% same-day resolution rate, reflecting multitasking and problem-solving abilities needed in insurance processing.
- Utilized internal software tools for 100+ weekly data entries, reports, and service tracking, highlighting adaptability to insurance broker portals and rating systems.
- Collaborated with management on 15+ compliance audits and service reviews per quarter, developing the attention to detail vital in processing policies and renewals.
- Provided timely support to internal teams and over 100 recurring clients, reinforcing accountability and relationship-building — key traits for an Insurance Advisor.
Stylist Sales Associate
Banana Republic Factory Store
04.2023 - 08.2024
- Assisted 50+ customers daily by providing personalized styling and product recommendations, ensuring a superior shopping experience and driving repeat sales.
- Consistently exceeded individual and team sales targets by 10–15%, contributing to overall store revenue growth.
- Maintained detailed client profiles and purchase histories, showcasing organizational skills and confidentiality similar to managing insurance client records.
- Handled 30+ daily transactions with 100% accuracy in POS systems, reflecting precision and accountability transferable to policy processing and documentation.
- Supported new team members with onboarding and training, fostering collaboration and knowledge-sharing to strengthen team performance.
- Resolved client issues and special requests promptly, demonstrating problem-solving and customer relationship-building—key skills for an Insurance Advisor role.
Education
Bachelor in Commerce - Accounting
University Canada West
Vancouver06-2027
Skills
- Customer service
- Administration
- Attention to detail
- Multi-tasking
- Communication
- Teamwork
- Responsibility
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Front-Line Team Member / Cook
Popeyes Louisiana Kitchen
08.2024 - Current
Cleaning Supervisor / Admin Assistant
ABC Cleaning Services Ltd
09.2023 - Current
Stylist Sales Associate
Banana Republic Factory Store
04.2023 - 08.2024
Bachelor in Commerce - Accounting
University Canada West
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