KRUPA SHAH
Mississauga,ON
Summary
A results-driven sales and account management professional with over three years of experience in customer service. Actively seeking opportunities in banking, consulting, and customer success to apply my skills in driving business growth and optimizing customer experiences. I excel in fast-paced, competitive environments that encourage innovation and strategic problem-solving, allowing me to make a meaningful impact on organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nordia INC - Bell Canad
11.2021 - Current
- Respond to and resolve customer concerns, providing legal guidance and recommending solutions suited to their needs.
- Offer clear and honest advice on telecommunication services, including TV, Internet, Home Phone, and Mobile plans.
- Use strong communication skills to build and maintain positive customer relationships.
- Handle transactions and process payments while following company policies, rules, and ethical standards.
- Maintain a friendly and empathetic approach to enhance customer satisfaction.
- Stay calm and professional when assisting upset customers, working toward effective resolutions.
- Help customers with self-service options on tablets, smartphones, and online tools.
- Clearly communicate legal disclosures and follow proper procedures for compliance.
- Meet and exceed monthly sales targets set by the Manager.
Shift Supervisor
Taco Bell Restaurant
09.2019 - 11.2021
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Diploma - Electronics Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON08-2020
Bachelor - Electronics And Communication Engineering
Charotar University of Science And Technology
Anand, Gujarat04-2018
Skills
Time Management
Communication Skills
Multitasker
Detailed Oriented
Problem Solving
Critical Thinking
Teamwork and Leadership
Timeline
Customer Service Representative
Nordia INC - Bell Canad
11.2021 - Current
Shift Supervisor
Taco Bell Restaurant
09.2019 - 11.2021
Diploma - Electronics Engineering
Sheridan College Institute of Technology And Advanced Learning
Bachelor - Electronics And Communication Engineering
Charotar University of Science And Technology
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