Summary
Overview
Work History
Education
Skills
Timeline
Generic

Japneesh Chadha

NEW WESTMINSTER,British Columbia

Summary

Dedicated and detail-oriented individual seeking an HR position to apply organizational and interpersonal skills to support HR operations, streamline processes and contribute to a positive and productive environment. Passionate for performing support duties and process work within HR department.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Nordia Inc
Nanaimo, British Columbia
01.2019 - 03.2021

• Worked to ensure a positive and hassle-free customer experience.

• Identified and maximized sales opportunities, and increased customer retention rates.

• Settled any customer disputes in a professional and pleasant manner.

• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.

• Worked to achieve high customer satisfaction rates by providing optimal customer service.

Customer Care Representative

Walmart
Nanaimo, British Columbia
01.2018 - 01.2019
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Provided accurate, valid, and complete information to customers.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Assistant Hiring and Customer Service Manager

Fly Express Logistics
Haldwani, Uttarakhand,India
07.2015 - 07.2017
  • Created and posted job advertisements on various platforms.
  • Ensuring the job descriptions are clear, appealing, and accurate.
  • Shortlisting applicants who are a good match for the role.
  • Coordinating with candidates and hiring managers to schedule interviews.
  • Ensuring candidates are prepared for the interview process by providing them with necessary details.
  • Serving as the point of contact for candidates during the early stages of the recruitment process.
  • Answering candidate questions regarding the job role, company, or interview logistics.
  • Managing interview feedback, candidate correspondence, and other administrative tasks to ensure smooth recruitment operations.

Education

Post-degree Diploma in Business Administration - Human Resource

Vancouver Island University
Nanaimo, BC
05-2018

Bachelor of Arts - Tourism Administration

Amity University
Noida,India
07-2014

Skills

  • Conflict resolution
  • Time management
  • Attention to detail
  • Communication skills
  • Email management
  • Multitasking and organization
  • Analytical thinking
  • Problem solving
  • Team collaboration

Timeline

Customer Support Specialist

Nordia Inc
01.2019 - 03.2021

Customer Care Representative

Walmart
01.2018 - 01.2019

Assistant Hiring and Customer Service Manager

Fly Express Logistics
07.2015 - 07.2017

Post-degree Diploma in Business Administration - Human Resource

Vancouver Island University

Bachelor of Arts - Tourism Administration

Amity University
Japneesh Chadha