LARAINE SUZZETTE MARGATE
Toronto
Summary
Experienced and personable recruitment professional with 5 years of talent acquisition expertise. Skilled at identifying top candidates, generating enthusiasm, and guiding them towards ideal positions based on their skills, experience, background, paygrade, and passion. Demonstrated success in placing over 200 agents in a contact center within a year, with minimal attrition rates across various lines of business including inbound and outbound sales and customer service. Seeking to leverage recruitment skills as the new recruiting coordinator at your company. Talent acquisition professional ready to excel in identifying and securing top talent. Proven ability to streamline recruitment processes and support organizational growth. Recognized for strong collaboration and adaptability in dynamic environments. Skilled in interview coordination and candidate assessment. Experienced in all aspects of recruiting and hiring processes. Utilizes strategic sourcing techniques to find high-quality candidates. Proficient in applicant tracking systems and effective communication strategies.
Overview
16
16
years of professional experience
Work History
Full Time Talent Acquisition Coordinator
Nordia Inc
08.2019 - 11.2024
- Coordinate with Hiring Managers in candidate selection criteria and to identify staffing needs
- Responsible for the complete cycle of the hiring process (end to end process)
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Sourcing potential candidates by their resume, experiences & qualifications from the platform icims
- Sending out assessment test to qualified candidates
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Hiring & Onboarding
- Sending out offers & onboarding forms for successful candidates
- Creating workbooks files for new hire candidates
- Organizing meeting for new hire agents 'meet and greet' prior to Day 1 training
- Foster long term relationships with past applicants and potential candidates
- Calling candidate for pre-screening validation
- Assessing first initial interview and validating candidates
- Sending out assessment test to qualified candidates for role
- Filtering candidates from platform icims
- Scheduling candidates for Final In-Person or Video Call Interviews
- Creating workbooks for new hire candidates
- Creating Master list for payroll purposes for new hire candidates
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Established consistent language and methodology for talent discussions, development, and succession.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
Full Time Sales Agent (Inbound) and Customer Service Representative (Collections for BELL Express – Satellite TV)
Nordia Inc
05.2018 - 07.2019
- Company Overview: Toronto
- Answer inbound calls, assist customer regarding their Bell service
- Help customer about bills and payments
- Upsells products & service for Bell (TV, Internet, HP & Wireless)
- Process sales order for new and existing customers
- Answer Inbound calls for collections, making payment arrangements for customer
- Restoring services for suspended accounts
- Updates customer information date entry
- Outbound calls for customer that has past due, suspended, closed/cancelled accounts
- Developed strong relationships with clients through excellent customer service and regular followups.
Full Time Customer Service Representative
IQOR Inc.
10.2011 - 04.2018
- Answer Inbound calls for collections, making payment arrangements for customer
- Restoring services for suspended accounts
- Updates customer information date entry
- Outbound calls for customer that has past due, suspended, closed/cancelled accounts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Part Time Office Receptionist (Weekends)
UMAC Forwarders Express Inc.
08.2008 - 12.2014
- Answer telephone calls on a multi-line phone
- Provide customer accurate information about company shipping cost and standard delivery service
- Filling, photocopying, scanning responsibilities
- Administrative duties including typing & updating the customer information records
- Greets customer in a professional manner
- Send invoices, receives and issue payment
- Confirm pick up schedules of the customer on a specific day
- Send and check email to updates customer about their delivery inquiry
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
Education
Early Childcare Education -
George Brown College
Toronto Canada01.2019
Bachelor of Science - Psychology
AMA Computer College
Phillipiines01.2003
Skills
- Patient/Customer service experience
- Administrative work experience
- Trainable and hardworking
- Adaptability skills
- PC competent
- Ability to multi-task
- Hands-on experience with full cycle recruiting
- Excellent verbal and written communication skills
- Understanding of various roles in every Line of business
- Organizational skills
- Time management skills
- Planning skills
- Onboarding coordination
- Collaborative teamwork
- Screening resumes
- Data-driven decision making
Training
- Caregiver Training Program, Robetech Institute Manila – Philippines, 03/01/03 – 09/30/03
- Robetech Instructor Training Course, Robetech Institute Manila, 10/08/03 – 10/22/03
- Customer Service/Banking Training, Peoplesupport Philippines, 02/01/06
Languages
English
Native or Bilingual
Timeline
Full Time Talent Acquisition Coordinator
Nordia Inc
08.2019 - 11.2024
Full Time Sales Agent (Inbound) and Customer Service Representative (Collections for BELL Express – Satellite TV)
Nordia Inc
05.2018 - 07.2019
Full Time Customer Service Representative
IQOR Inc.
10.2011 - 04.2018
Part Time Office Receptionist (Weekends)
UMAC Forwarders Express Inc.
08.2008 - 12.2014
Early Childcare Education -
George Brown College
Bachelor of Science - Psychology
AMA Computer College
Similar Profiles
Malav PathakMalav Pathak
Customer Service Retention Specialist at Nordia IncCustomer Service Retention Specialist at Nordia Inc
KUNAL GUPTAKUNAL GUPTA
Customer Service Representative at Nordia IncCustomer Service Representative at Nordia Inc
Shazma AmeenShazma Ameen
DATA MANAGEMENT SPECIALIST at NORDIA INCDATA MANAGEMENT SPECIALIST at NORDIA INC