Malav Pathak
Barrie,ON
Summary
Developed strong communication and conflict resolution skills in customer-focused environment. Skilled in understanding customer needs and delivering tailored solutions. Seeking to transition to new field, applying these transferrable skills to create positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Retention Specialist
Nordia Inc
07.2022 - Current
- Analyzed customer feedback and devised strategies for enhancing customer retention.
- Performed administrative duties including filing documents and preparing reports
- Enhanced customer experiences by skillfully addressing inquiries and concerns, maintaining a high level of satisfaction.
- Negotiated mutually beneficial solutions for both the company and its clients when handling cancellations or refunds requests.
- Utilized CRM systems efficiently for accurate record-keeping of client interactions, ensuring seamless follow-ups as needed.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Support Assistant Manager
Walmart Canada
06.2020 - 07.2022
- Served as a valuable resource for partners, organizing significant projects, and leading initiatives. Shared expertise on business expansion and growth using project management methods.
- Ensured prompt resolution to vendors and customers during emergency situations.
- Collaborated with senior management in strategic planning meetings to enhance customer experience.
- Coordinated with various organizational departments to ensure seamless execution of client service activities.
- Collaborated with marketing teams in developing promotional campaigns targeting potential customers.
- Generated daily, weekly and monthly reports on key performance indicators.
- Supported executive team with administrative tasks, such as meeting scheduling and calendar management.
Education
Diploma in Computer System And Networking - Computer Information Systems Administration (Network Systems Administration Option)
Georgian College of Applied Arts And Technology
Barrie, ON09-2020
Computer Engineering in Bachelor of Computer Software - Computer Applications Development
L.J College of Computer Application
07-2017
Skills
- CRM Proficiency
- Customer Relationship Management
- Strategic Planning
- Business Analysis and Reporting
- Helpdesk support coordination
- Excellent communication skills
- Negotiation abilities
- Microsoft Office expertise
- Email etiquette
- Multitasking Abilities
- Product and service sales
Education and Training
other,other
Languages
English
Native or Bilingual
Timeline
Customer Service Retention Specialist
Nordia Inc
07.2022 - Current
Support Assistant Manager
Walmart Canada
06.2020 - 07.2022
Computer Engineering in Bachelor of Computer Software - Computer Applications Development
L.J College of Computer Application
Diploma in Computer System And Networking - Computer Information Systems Administration (Network Systems Administration Option)
Georgian College of Applied Arts And Technology
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