Kristin Reed
Garden Grove
Summary
To obtain a position of greater growth potential where my motivational and organizational skills can be best utilized for the benefit and growth of the company
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Smart City Networks
01.2023 - Current
- Trained new employees on company policies, procedures, and customer service best practices.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care..
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with team members to achieve high-quality service and timely resolution of issues.
- Provided comprehensive support to customers, guiding them through account setup and usage processes
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries..
- Provided product information and support, enhancing customer understanding and satisfaction levels.
CAREGIVER
BELMONT VILLAGE SENIOR LIVING CENTER
05.2021 - 10.2021
- Provided hands on care experience to a group of residents, including but not limited to: helping them get ready for the day, transporting them and from the cafeteria, and encouraging socialization.
CAREGIVER
RAINBOW HEALTH CARE SERVICE
11.2017 - 05.2021
- As a one-on-one caregiver, I provided physical, practical, and emotional support to elderly, disabled, or senior clients; this also included assistance with personal care such as dressing, grooming, and exercise.
OPERATOR
11.2012 - 11.2017
- Answered and directed all calls that came to the store. Assisted guests with finding in-stock product and answering questions regarding restocking. Directed guests and routed delivery services where they needed to go. Along with maintaining daily tasks, provided back up to any department when needed.
Education
HIGH SCHOOL DIPLOMA - undefined
RANCHO ALAMITOS HIGH SCHOOL
01.2012
Skills
- Works well under pressure
- Written and Oral communication skills
- Detail oriented
- Professional phone etiquette
- Able to learn and adapt quickly
- Able to multi-task
Timeline
Customer Service Representative
Smart City Networks
01.2023 - Current
CAREGIVER
BELMONT VILLAGE SENIOR LIVING CENTER
05.2021 - 10.2021
CAREGIVER
RAINBOW HEALTH CARE SERVICE
11.2017 - 05.2021
OPERATOR
11.2012 - 11.2017
HIGH SCHOOL DIPLOMA - undefined
RANCHO ALAMITOS HIGH SCHOOL