Genesis Mendoza
Seal Beach,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service/Sales/ Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aridime LLC
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
USA Advertising
09.2022 - 04.2023
- Ask questions to understand customer requirements and close sales
- Good knowledge of relevant computer programs (e.g
- CRM software) and telephone systems
- Direct prospects to the field sales team when needed
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Trained and mentored new sales representatives.
Lab Collector
North Texas Rapid
01.2022 - 10.2022
- Gather appropriate insurance information from patient to be able to accurately verify insurance benefits
- Collect specimens, such as blood, tissue samples, in medical laboratories
- Perform basic data entry tasks, get samples ready for additional laboratory testing and processing, and transport the samples to different facilities.
- Provided technical guidance and training to laboratory staff.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
Insurance Sales Agent
State Farm Insurance
04.2021 - 12.2021
- Dedicated to customer service
- Ability to work in a team environment
- Ability to multi-task
- Ability to make presentations to potential customers
- Ability to effectively relate to a customer
Waitress/Bartender
Joe T Garcia’s
04.2020 - 02.2021
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Communicated with kitchen staff regarding customer allergies
- Worked the TO GO department by taking carry out orders by phone, as well as checking out guests
- Routinely cleaned tables, floors, storage areas
- Set table settings and service refrigerators.
Bartender/Server
Barista, Frost Bank Tower, Branch and Bird
10.2019 - 04.2020
- Collecting payments
- Keeping bar equipment clean
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintaining stocks
- Creating bar menus, and preparing appetizers.
Cashier/Customer Service
HEB
10.2017 - 09.2019
- Provide Great service
- Dependability and attention to detail
- Scan items and ensure pricing is correct
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash, credit card, or check.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Education
Associate of Arts - Marketing
Tarrant County College District
Fort Worth, TX05.2023
Centennial High School
Burleson, TX2017
Skills
- Time management
- System operation
- Word
- Team player
- Restaurant Experience
- Cash handling
- Sales
- Marketing
- Works well under pressure
- Responsible and reliable
- Team player, upbeat and friendly
- Point of sale (POS) system operation
- Food safety understanding
- Texas food handlers card
- Communication
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability
- Teamwork
- Creativity
- Word experience
Certification
CPR
Present
Insurance License
Timeline
Customer Service Representative
Aridime LLC
04.2023 - Current
Sales Representative
USA Advertising
09.2022 - 04.2023
Lab Collector
North Texas Rapid
01.2022 - 10.2022
Insurance Sales Agent
State Farm Insurance
04.2021 - 12.2021
Waitress/Bartender
Joe T Garcia’s
04.2020 - 02.2021
Bartender/Server
Barista, Frost Bank Tower, Branch and Bird
10.2019 - 04.2020
Cashier/Customer Service
HEB
10.2017 - 09.2019
Associate of Arts - Marketing
Tarrant County College District
Centennial High School
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