Celynn Pangilinan
Vancouver,Canada
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pacific Blue Cross
10.2023 - Current
- Resolved customer inquiries efficiently through phone and email.
- Assisted in training new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
Alberta Health Services
01.2023 - 09.2023
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Ensured cleanliness and sanitation of food preparation areas and equipment.
- Coordinated with kitchen staff to streamline meal preparation schedules effectively.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Sales Associate
Vapor Guru
07.2020 - 12.2022
- Responsible for handling sales and monetary duties within the company
- Provide exceptional customer service while being able to address complaints
- Stocked and displayed merchandise on shelves once products were received and inventory count was complete
- Consistently assessed and evaluated inventory that needed to be restocked
Seasonal Warehouse Associate
Amazon
10.2021 - 03.2022
- Offloading and loading packages
- Sorting and scanning packages to designated regions
- Communicating with drivers on inquires for package loads
- Maintaining cleanliness and organizing work station
Press Operator/Quality Control
Creative Imprints
05.2019 - 12.2020
- Using a silk screen press machine to print designs on clothing
- Using precision and skill to make sure each colour and design is done properly by hand
- Check the quality of the print and made sure it was printed correctly when the design was initially given by the client
- Gathering all the printed clothing per client for the final quality check
- Counting clothing and packaging orders for the client
- Maintaining a clean work space and cleaning screens in between colour changes
Education
Killarney Secondary School
Vancouver, BC01.2016
Skills
- Strong work ethic
- Team player
- Attention to detail
- Adapts well to change
- Works well under pressure
- Excellent intrapersonal skills
- Data entry
- Complaint handling
Certification
Food Safe Level 1 Certificate
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Customer Service Representative
Pacific Blue Cross
10.2023 - Current
Food Service Worker
Alberta Health Services
01.2023 - 09.2023
Seasonal Warehouse Associate
Amazon
10.2021 - 03.2022
Sales Associate
Vapor Guru
07.2020 - 12.2022
Press Operator/Quality Control
Creative Imprints
05.2019 - 12.2020
Killarney Secondary School