Jahkeira Julien-West
Toronto,ON
Summary
Dependable employee seeking an opportunity to expand skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
wellesley community centre
Toronto, Ontario
01.2020 - 09.2024
- Assisted customers with inquiries and provided product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Educated customers on product features, benefits, and usage instructions clearly.
- Handled high-volume call traffic while maintaining professionalism and courtesy consistently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
Sitter
Private Family
Scarborough, ON
05.2019 - 08.2021
- Provided child care for four families after school, on weekends, and during school vacations (PA days).
- Developed and implemented fun and educational activities for all children, ranging from ages 3 to 7 years old.
- Built a loyal clientele through friendly interactions and consistent appreciation.
Camp Counselor
City of Toronto
Toronto, Canada
01.2016 - 08.2021
- Transport campers on foot on the ground, and to off-site locations using public transit.
- Responded swiftly to emergency situations, assessed injuries, and administered first aid.
- Promoted sustainability and conservation to illustrate the responsible use of outdoor spaces.
- Provided guidance and support for campers with mental and physical limitations.
- Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Resolved participant complaints by working closely with managers and staff.
- Achieved targets for service usage by evaluating current levels, and adjusting strategies.
Server
Agincourt Pentecostal Church
Scarborough, Canada
06.2015 - 03.2020
- Successfully helped with preparing Christmas baskets for the salvation army.
- Assisted with feeding the homeless with Agincourt Pentecostal Church.
- Actively facilitate and organize various sporting events at former school and current schools.
Party Host
Chuck E. Cheese
toronto , ON
03.2018 - 12.2019
- Successfully hosted children's birthday parties.
- Prepared, served food, and beverages.
- Actively engaged in and participated in children's activities.
- Meet and greet with parents.
- Coordinated birthday parties and events for children and families.
- Managed guest interactions and ensured a positive experience for attendees.
Education
Workplace Health and Safety Certificate -
01.2019
Workplace Violence and Harassment Certificate -
01.2019
WHIMS Certificate -
01.2019
School Diploma -
06.2018
Skills
- Detail-oriented
- Excellent time management skills
- Works well independently
- Works well in a team
- Works well under pressure
- Excellent interpersonal skills
- Strong work ethic
- Customer relationship management
- Problem solving
- Team collaboration
Timeline
Customer Service Representative
wellesley community centre
01.2020 - 09.2024
Sitter
Private Family
05.2019 - 08.2021
Party Host
Chuck E. Cheese
03.2018 - 12.2019
Camp Counselor
City of Toronto
01.2016 - 08.2021
Server
Agincourt Pentecostal Church
06.2015 - 03.2020