Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jahkeira Julien-West

Toronto,ON

Summary

Dependable employee seeking an opportunity to expand skills and contribute to the company's success. Considered hardworking, ethical, and detail-oriented.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

wellesley community centre
Toronto, Ontario
01.2020 - 09.2024
  • Assisted customers with inquiries and provided product information effectively.
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Educated customers on product features, benefits, and usage instructions clearly.
  • Handled high-volume call traffic while maintaining professionalism and courtesy consistently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.

Sitter

Private Family
Scarborough, ON
05.2019 - 08.2021
  • Provided child care for four families after school, on weekends, and during school vacations (PA days).
  • Developed and implemented fun and educational activities for all children, ranging from ages 3 to 7 years old.
  • Built a loyal clientele through friendly interactions and consistent appreciation.

Camp Counselor

City of Toronto
Toronto, Canada
01.2016 - 08.2021
  • Transport campers on foot on the ground, and to off-site locations using public transit.
  • Responded swiftly to emergency situations, assessed injuries, and administered first aid.
  • Promoted sustainability and conservation to illustrate the responsible use of outdoor spaces.
  • Provided guidance and support for campers with mental and physical limitations.
  • Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
  • Resolved participant complaints by working closely with managers and staff.
  • Achieved targets for service usage by evaluating current levels, and adjusting strategies.

Server

Agincourt Pentecostal Church
Scarborough, Canada
06.2015 - 03.2020
  • Successfully helped with preparing Christmas baskets for the salvation army.
  • Assisted with feeding the homeless with Agincourt Pentecostal Church.
  • Actively facilitate and organize various sporting events at former school and current schools.

Party Host

Chuck E. Cheese
toronto , ON
03.2018 - 12.2019
  • Successfully hosted children's birthday parties.
  • Prepared, served food, and beverages.
  • Actively engaged in and participated in children's activities.
  • Meet and greet with parents.
  • Coordinated birthday parties and events for children and families.
  • Managed guest interactions and ensured a positive experience for attendees.

Education

Workplace Health and Safety Certificate -

01.2019

Workplace Violence and Harassment Certificate -

01.2019

WHIMS Certificate -

01.2019

School Diploma -

06.2018

Skills

  • Detail-oriented
  • Excellent time management skills
  • Works well independently
  • Works well in a team
  • Works well under pressure
  • Excellent interpersonal skills
  • Strong work ethic
  • Customer relationship management
  • Problem solving
  • Team collaboration

Timeline

Customer Service Representative

wellesley community centre
01.2020 - 09.2024

Sitter

Private Family
05.2019 - 08.2021

Party Host

Chuck E. Cheese
03.2018 - 12.2019

Camp Counselor

City of Toronto
01.2016 - 08.2021

Server

Agincourt Pentecostal Church
06.2015 - 03.2020

Workplace Health and Safety Certificate -

Workplace Violence and Harassment Certificate -

WHIMS Certificate -

School Diploma -

Jahkeira Julien-West