Krishna Matiling
Calgary,AB
Summary
Dynamic professional with a proven track record at Community Living Alternative Services, adept in Document Management and fostering Strong Interpersonal and Communication skills. Excelled in enhancing program operations and team productivity through effective leadership and meticulous attention to detail. Committed to continuous learning and professional development, consistently achieving goals with adaptability and a focus on relationship building.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Outreach Program Supervisor
Community Living Alternative Services
09.2022 - Current
- Provide ongoing supervision, direction and leadership for program operations.
- Develop Annual Service Plans, Safety Plans, and Risk Plans.
- Attend intake meetings, apply for funding, interview and hire staff.
- Orient and coach staff on productivity strategies to accomplish goals of individuals accessing services.
- Organize activities, events and workshops to engage participants and foster socialization, enhancing their learning experience and overall wellbeing.
- Maintain detailed records of program activities, participant data, staff's timesheets, mileage report, monthly summary report and other necessary documentation ensuring compliance with internal policies and external regulations.
- Demonstrate strong organizational and time management skills while managing multiple projects.
- Facilitate monthly meetings, keeping staff informed about updates, changes, or upcoming events related to the program.
- Oversee staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Assisted with day-to-day operations, working efficiently and productively with all team members and stakeholders.
Supportive Roommate
Community Living Alternatives Services
06.2016 - Current
- Promote self-sufficiency to the individual by offering guidance in goal-setting, skill development, and problem-solving strategies.
- Provide support to individual's activities of daily living.
- Maintain detailed records of individual's progress, documentation of services and case notes.
- Work with medical teams, service professionals, families, and funders to implement effective service plans.
- Ensure compliance with regulations through diligent documentation of services provided and regular monitoring of program requirements.
- Connect individual with community resources by cultivating strong relationships with local agencies and organizations.
- Develop individualized service plan, addressing physical, emotional, and mental needs of individual.
Community Resource Facilitator
Community Living Alternative Services
04.2019 - 09.2022
- Developed Individualized Service Plans and Risk Plans.
- Managed caseloads efficiently by maintaining detailed case notes, progress of individuals accessing services, documentations of services, and regularly updating individuals' records.
- Enhanced client satisfaction by providing customized resource facilitation services tailored to individual needs.
- Established rapport with individuals by employing active listening skills and participating with them in activities.
- Conducted in-home and out of home visits to provide supportive services.
- Assisted individuals in accessing housing, financial assistance and other community resources.
- Provided emotional support, guidance, direction, and community inclusion to individuals accessing services.
- Collaborated with multidisciplinary teams to provide holistic support for individuals facing complex challenges in their lives.
- Advocated on behalf of clients when necessary to ensure fair treatment within various systems or access to essential services that may have otherwise been denied due to barriers or discrimination faced by marginalized populations.
- Provided crisis intervention services when needed, ensuring immediate safety and connecting individuals with appropriate resources.
Day Program Team Leader
Community Living Alternative Services
01.2018 - 03.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Gathered, organized and input information into digital database.
Day Program Support Worker
Community Living Alternatives Services
10.2017 - 01.2018
- Performed clerical organization, answered phones and filed documentation of individuals accessing services.
- Provided general program information and assistance.
- Supported individuals with daily living needs to maintain self-esteem and general wellness, and achieve their goals.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
- Actively participated in meetings, contributing valuable ideas that influenced decision-making processes for the betterment of the program.
- Maintained a high level of confidentiality while handling sensitive information related to clients or organizational matters.
- Communicated clearly with program staff and participants through written and digital correspondence.
Caregiver
Three Families
06.2007 - 09.2015
- Fostered independence among young children by teaching them essential life skills such as personal hygiene, dressing themselves, and basic kitchen tasks.
- Assisted children with homework completion while providing additional support in challenging subject areas when needed.
- Coordinated household chores such as laundry, grocery shopping, and cleaning to maintain a clean living environment for the family.
- Ensured a safe and nurturing environment by childproofing the home and monitoring play areas.
- Enhanced children''s social skills by organizing playdates and group activities.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Promoted healthy lifestyle choices through balanced meal planning, physical activity involvement, and promoting good hygiene habits.
- Managed daily routines, including meal preparation, bathing, dressing, and bedtime rituals to maintain consistency for the children.
- Developed strong communication with parents to keep them informed of their child''s progress and any concerns.
Marketing Assistant
MAVES Group Services
08.2001 - 05.2006
- Enhanced customer engagement with the development of compelling content for email newsletters and social media posts.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
- Generated reports to support development and implementation of marketing plans.
- Created customized marketing materials to increase product awareness.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Disability Studies
Bow Valley College
Calgary, AB12-2025
Certificate - Foundations of Disability Studies
Alberta Council of Disability Services
Calgary, AB12-2022
Certificate - Food Service Worker
Centennial College
Toronto, ON06-2013
Certificate - Caregiver Program
Lifeline Caregiving School
Iloilo City, Philippines03-2007
Bachelor of Science - Business Administration
University of The Philippines in The Visayas
Iloilo City, Philippines06-2000
Skills
- Document Management
- Strong Interpersonal and Communication
- Scheduling Proficiency
- Effective Time Management
- Keen Attention to Detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Teamwork and Collaboration
- Reliability and Dependability
- Excellent Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- Desire for Continuous learning and Professional Development
Languages
English
Native or Bilingual
Certification
Standard First Aid and CPR/AED Level C
Applied Suicide Intervention Skills Training (ASIST)
Positive Behavior Support
Nonviolent Crisis Intervention Training
Abuse Protocol
Timeline
Outreach Program Supervisor
Community Living Alternative Services
09.2022 - Current
Community Resource Facilitator
Community Living Alternative Services
04.2019 - 09.2022
Day Program Team Leader
Community Living Alternative Services
01.2018 - 03.2019
Day Program Support Worker
Community Living Alternatives Services
10.2017 - 01.2018
Supportive Roommate
Community Living Alternatives Services
06.2016 - Current
Caregiver
Three Families
06.2007 - 09.2015
Marketing Assistant
MAVES Group Services
08.2001 - 05.2006
Standard First Aid and CPR/AED Level C
Applied Suicide Intervention Skills Training (ASIST)
Positive Behavior Support
Nonviolent Crisis Intervention Training
Abuse Protocol
Certificate - Disability Studies
Bow Valley College
Certificate - Foundations of Disability Studies
Alberta Council of Disability Services
Certificate - Food Service Worker
Centennial College
Certificate - Caregiver Program
Lifeline Caregiving School
Bachelor of Science - Business Administration
University of The Philippines in The Visayas
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