Allison Chapman
Airdrie
Summary
Outgoing and compassionate individual excelling in providing empathetic support and fostering positive relationships. Strong knowledge of behavioural management and crisis intervention techniques. Exceptional communication and problem-solving skills. Dedicated to creating a safe and nurturing environment that promotes personal growth and well-being.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Support Worker
Community Living Alternative Services
03.2024 - Current
- Accompany client to medical appointments and mental health appointments
- Working with people with Autism, ODD, PTSD, Global Development Delay, Organic Brain Syndrome, Seizures, and Cerebral Palsy
- Working in a team or individually
- Driving client around the city
- Documentation and paper work
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Appointment summaries
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Monthly summaries
- Daily notes
- Medical information
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
Behavioural Therapist
Society for Autism Support & Services
11.2021 - 03.2024
- Key Representative duties
- Behaviour Therapy
- Working with Youth
- With autism and severe behaviours
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Applying behaviour modification in daily work
- Working with a team
- Shift Coordinator duties
- Supervising 9-20 kids and staff
- Administering medication
- Running a floor and giving breaks
- Senior key representative duties
- Training people
- Revamping old modules for training
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
Customer Service Representative
Century Downs Race Track and Casino
02.2020 - 11.2021
- Marketing
- Customer service
- Working with people
- Problem solving
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teamster Assistant
Heritage Park
05.2017 - 12.2019
- Mucking pens
- Cleaning barn
- Sweeping
- Secure barn and check grounds before leaving
- Feeding livestock
- Grooming
- Harnessing and driving teams of horses
- Educating the public on livestock and farm life
- Working with people
- Assisted in the training and development of new employees, ensuring consistent adherence to company policies and procedures.
- Excelled under pressure during high-volume periods by maintaining focus on priorities without sacrificing quality or safety standards.
Stable Worker
East Acres Stable
08.2012 - 01.2018
- Prepared and fed 25+ horses
- Administer medications
- Cleaned all areas of the barn
- Secured barn and checked grounds before leaving
- Provided orientation to new clients of the stable
- Handled emergency situations with horses, including first aid, loading horses in trailers and arranging veterinary care
- Supported veterinarians during visits by preparing horses for examinations or treatments, facilitating efficient care delivery.
- Maintained clean and organized stables for a safe environment, ensuring optimal living conditions for horses.
- Led exercise routines for horses, promoting fitness and reducing instances of injury or illness due to inactivity.
- Collaborated with stable management to improve facility maintenance processes and protocols for enhanced equine welfare.
Office Worker (occasional)
Independant Employment
03.2013 - 01.2015
- Filing
- Organizing receipts
- Paid position for a friend who was a bookkeeper
- Enhanced document organization with effective filing systems.
Education
Bachelor Of Arts - Sociology, Women and Gender Studies
Mount Royal University
Calgary, AB09.2021
High School -
Bow Valley High School
Cochrane, AB06.2016
Skills
- Ability to multi-task
- Excellent customer service skills
- Open to new challenges
- Training new people
- Good attention to detail
- Good work ethic
- Autism spectrum support
- Mental health awareness
- Documentation skills
- Behaviour Management
- Resident supervision
- Disability support
- Nutrition and meal planning
- Activity planning and engagement
- Positive reinforcement techniques
- Client advocacy
- Confidentiality practices
- Problem-solving
- Attention to detail
- Documenting behaviours
- Verbal and written communication
Certification
- Alberta Green Certificate Program - Equine Studies
- First Aid- Level C
- Brain Story Certificate
- Trauma Informed Care Certification
- PDD Abuse Prevention Certification
- Crisis Prevention and Intervention Certification
- WHIMIS
- Safe Talk (ASIST)
- Positive Behaviour Support Certification
- Diversity and Race Certification
- Challenging Behaviours Certification
- Occupational Health and Safety Certification
- Medication Proficiency and Administration (Vecova)
Languages
English
Full Professional
Timeline
Residential Support Worker
Community Living Alternative Services
03.2024 - Current
Behavioural Therapist
Society for Autism Support & Services
11.2021 - 03.2024
Customer Service Representative
Century Downs Race Track and Casino
02.2020 - 11.2021
Teamster Assistant
Heritage Park
05.2017 - 12.2019
Office Worker (occasional)
Independant Employment
03.2013 - 01.2015
Stable Worker
East Acres Stable
08.2012 - 01.2018
- Alberta Green Certificate Program - Equine Studies
- First Aid- Level C
- Brain Story Certificate
- Trauma Informed Care Certification
- PDD Abuse Prevention Certification
- Crisis Prevention and Intervention Certification
- WHIMIS
- Safe Talk (ASIST)
- Positive Behaviour Support Certification
- Diversity and Race Certification
- Challenging Behaviours Certification
- Occupational Health and Safety Certification
- Medication Proficiency and Administration (Vecova)
Bachelor Of Arts - Sociology, Women and Gender Studies
Mount Royal University
High School -
Bow Valley High School
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