Felix Ede
Calgary
Summary
Highly dedicated and experienced Team Lead with over three years in the Human and Social Services field and eight years of Frontline/client direct support, specializing in managing complex needs programs. Proven track record in effectively leading and mentoring staff, optimizing program operations, and ensuring compliance with regulatory standards. Adept at developing and implementing strategic plans, fostering community relationships, and advocating for individuals with developmental disabilities, mental health, and Trauma challenges.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Lead
Community Living Alternative Services
12.2022 - 02.2025
- Directed and coordinated day-to-day operations of programs serving individuals with developmental disabilities and mental health and Trauma challenges
- Recruited, screened, hired, and supervised program staff, ensuring adherence to agency policies and procedures
- Developed and implemented program standards, policies, and procedures to meet provincial and agency regulations
- Provided coaching and mentorship to staff, fostering a collaborative and high-performing team environment
- Ensured the safety and well-being of individuals served and staff, adhering to crisis prevention and intervention standards
- Trained 15 new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Ran On-call shifts, Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with Stakeholders and vendors to deliver timely and cost-effective supply of services and materials.
Education
Bachelors Degree - Humanities and Diplomacy
University of Benin
Benin11-2005
Skills
- Program Development & Management
- Staff Recruitment Selection & Supervision
- Policy Implementation & Compliance
- Budget Management & Cost Analysis
- Community Outreach & Advocacy
- Crisis Prevention & Intervention
- Performance Evaluation & Improvement
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Accomplishments
- Supervised a team of 12 staff members.
- Collaborated with my team of 4 in developing a new group home for clients.
Certification
- Dealing with difficult Persons
- Scrum master Certification
- First Aid & CPR
- Medication Administration and Proficiency
- ASIST, Harm Reduction, Trauma-Informed Care
- WHMIS, Occupational Health and Safety Training
Timeline
Team Lead
Community Living Alternative Services
12.2022 - 02.2025
Bachelors Degree - Humanities and Diplomacy
University of Benin
Similar Profiles
Sherif HiggySherif Higgy
Program Coordinator at Community Living Alternative ServicesProgram Coordinator at Community Living Alternative Services
Krishna MatilingKrishna Matiling
Outreach Program Supervisor at Community Living Alternative ServicesOutreach Program Supervisor at Community Living Alternative Services
Allison ChapmanAllison Chapman
Residential Support Worker at Community Living Alternative ServicesResidential Support Worker at Community Living Alternative Services