Kiley ALEXANDER
Innisfil,ON
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Bartender/Server/Supervisor
St. Louis Bar and Grill
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Bartender/Server/Supervisor
Pipers Pub & Pizza
01.2019 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Bartender/Server /Supervisor
Boston Pizza
03.2015 - 03.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Customer Service Specialist
BRONZE BODIES
03.2014 - 06.2016
- -The face of the company where I delivered extensive hospitality to all clientele
- - Worked independently
- - Answered calls and booked appointments
- - Kept the salon clean and organized.
YEG EVENT CENTRE
03.2014 - 03.2015
- - Worked many positions within the establishment; Beer tub, waitress, bartender, promotions
- - Delivered exceptional service in a timely fashion
- - Worked in a high volume environment
Education
Completion of grade 12 -
NORKAM SECONDARY SCHOOL
Edmonton, Alberta01.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Food running
- Team collaboration
- Quality control
- Suggestive selling
- Beverage preparation
- Task prioritization
- High volume dining
Languages
English
Timeline
Bartender/Server/Supervisor
St. Louis Bar and Grill
09.2023 - Current
Bartender/Server/Supervisor
Pipers Pub & Pizza
01.2019 - 03.2023
Bartender/Server /Supervisor
Boston Pizza
03.2015 - 03.2019
Customer Service Specialist
BRONZE BODIES
03.2014 - 06.2016
YEG EVENT CENTRE
03.2014 - 03.2015
Completion of grade 12 -
NORKAM SECONDARY SCHOOL
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