Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cher White

Fruitvale,BC

Summary

Dynamic and reliable professional with extensive experience at Chances Casino Kelowna, adept in customer service and liquor knowledge. Excelled in enhancing guest experiences, increasing sales through upselling, and training staff in drink preparation and service excellence. Proven ability to manage high-volume events, demonstrating strong multitasking and communication skills

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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Of First Nations decent

Overview

25
25
years of professional experience

Work History

Bartender/Server/Supervisor

Chances Casino Kelowna
11.2008 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender

Flashbacks Nite Club
03.2000 - 04.2013
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.

Education

High School Diploma -

Springvalley Senior Secondary
Kelowna, BC
06.1999

Skills

Strong multitasking

Customer Service

Liquor, beer, and wine knowledge

Highly reliable

Team player attitude

Clear and effective communication

Outgoing Personality

Customer service expertise

Complex Problem-Solving

Timeline

Bartender/Server/Supervisor

Chances Casino Kelowna
11.2008 - Current

Bartender

Flashbacks Nite Club
03.2000 - 04.2013

High School Diploma -

Springvalley Senior Secondary

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Cher White