Khushdeep Rani

• Analyzed financial data to identify areas of improvement.
• Prepared monthly reports on sales figures, expenses, profits.
• Developed relationships with suppliers to negotiate better prices.
• Monitored employee performance and identified performance gaps for corrective action.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Delegated work to staff, setting priorities and goals.

• Greeted customers and provided exceptional customer service.
• Built relationships with customers to encourage repeat business.
• Handled customer complaints in a professional manner.
• Tracked sales performance metrics to identify trends in the market place.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.

• Provided emotional and practical support to vulnerable adults.
• Organised leisure activities for clients in the community.
• Developed positive relationships with service users and maintained professional boundaries at all times.
• Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.

Resolved customer queries regarding account transactions, banking services/products.
Processed withdrawals, deposits, money transfers, and cheques
Upsell banking products for acheiving bank and individual targets.
Supported team in routine banking operations, such as opening new accounts, making reports and documentation.