Kerrilyn Stephens
Calgary,AB
Summary
Hardworking Associate Director of Operations at Carewest, adept in critical thinking and stakeholder coordination, significantly enhanced productivity and patient care standards. Excellent in financial oversight and fostering interdepartmental collaboration. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Offering over 25 years in nursing with 12 years in progressive leadership roles.
Overview
24
24
years of professional experience
Work History
Associate Director
Carewest Glenmore Park, Sarcee, C3
12.2021 - Current
- Assisted senior leadership in managing all aspects of operations.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Improved overall team efficiency by streamlining processes and implementing new collaboration tools with Launch of Connect Care
Interim Director of Operations
Carewest
09.2021 - 12.2021
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding health care challenges
- Focusing teams on developing innovative approaches with effective resource allocation and strategic planning.
- Monitored budget and utilized operational resources.
- Directed Site Operation meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Worked collaboratively with functional leaders in HR in unionized environment on any corrective actions to improve quality.
- Reviewed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Client Service Manager
Carewest Glenmore Park RCTP & Sarcee (2012-2014)
03.2012 - 09.2021
- Engaged, coached, mentored and supervised over 100 employees and assessed performances to ensure meeting professional & organizational standards
- Fostered partnerships with stakeholders to increase patient influx to continuously assist with capacity issues in health care region
- Established and continuously optimized unit schedules and individual work assignments.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Monitored finances on monthly and fiscally responsible for program budget
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Fostered improvement in staff development, personnel training and standards of patient care.
Team Leader
Carewest Sarcee RCTP & Glenmore Park ERCTP ( 2006-2007)
09.2006 - 08.2012
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated treatment and placement activities while supervising team.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Supervised patient admissions and discharges from rehabilitative facility to home or alternative living environment
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
Staff Nurse
Carewest Glenmmore Park RCTP, ERCTP, Royal Park
09.2003 - 08.2006
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Performed various nursing interventions
- Identified learning needs of patients and families and responded with advocacy and health education.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Led successful team comprised of RNs, LPNs and ancillary staff.
Charge Nurse
Brenda Strafford - Wentworth Manor
08.2002 - 09.2003
- Assisted with commissioning and opening of continuing care unit in new facility
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility or self-care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Care Case Manager /Clinical Instructor
We Care North Home Health Services/ Affiliated with NAIT
05.2000 - 12.2001
- Collaborated with vendors to procure medical equipment, supplies and services.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Assisted with follow up visits to current home care and private clients to ensure optimal client care and satisfaction with services
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning in Health Care Aide Certificate Program
Education
Prosci Change Management
Calgary, ABAIW Fundamentals
Calgary, ABLEADS Framework Learning Series
04.2019
Workplace, ViolenceAggression And Prevention
Calgary, AB06.2015
Aging Leadership in Continuing Care Program
Conestoga College Institute of Technology And Advanced Learning
08.2014
Registered Nurse - Diploma
Wascana Institute - Nursing
Regina, SK06.1995
Skills
- Critical Thinking
- Interdepartmental Functions Coordination
- Verbal and Written Communication
- Problem Resolution
- Stakeholder Coordination
- Decision Making
- Time Management
- Operations Oversight
- Process Improvement
- Workforce Planning
- Employee Relations
- Strategic planning
- Cost Control
- Customer Service Management
Timeline
Associate Director
Carewest Glenmore Park, Sarcee, C3
12.2021 - Current
Interim Director of Operations
Carewest
09.2021 - 12.2021
Client Service Manager
Carewest Glenmore Park RCTP & Sarcee (2012-2014)
03.2012 - 09.2021
Team Leader
Carewest Sarcee RCTP & Glenmore Park ERCTP ( 2006-2007)
09.2006 - 08.2012
Staff Nurse
Carewest Glenmmore Park RCTP, ERCTP, Royal Park
09.2003 - 08.2006
Charge Nurse
Brenda Strafford - Wentworth Manor
08.2002 - 09.2003
Care Case Manager /Clinical Instructor
We Care North Home Health Services/ Affiliated with NAIT
05.2000 - 12.2001
Prosci Change Management
AIW Fundamentals
LEADS Framework Learning Series
Workplace, ViolenceAggression And Prevention
Aging Leadership in Continuing Care Program
Conestoga College Institute of Technology And Advanced Learning
Registered Nurse - Diploma
Wascana Institute - Nursing
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