Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Ince

Calgary,AB

Summary

Detail-oriented Certified Health Care Aide with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Diligent Health Care Professional with solid background in providing compassionate patient care. Proven track record of supporting daily living activities and fostering positive relationships with patients. Demonstrated ability to effectively use communication and teamwork skills to enhance patient outcomes. Healthcare professional prepared to bring exceptional patient care and support to new role. Extensive experience in assisting with daily living activities and maintaining safe, clean environment for patients. Known for collaborative teamwork and flexibility to adapt to changing patient needs, ensuring consistent, high-quality care. Diligent Health Care Professional with solid background in providing compassionate patient care. Proven track record of supporting daily living activities and fostering positive relationships with patients. Demonstrated ability to effectively use communication and teamwork skills to enhance patient outcomes.

Overview

9
9
years of professional experience

Work History

Health Care Aide

Carewest - Sarcee
01.2021 - Current
  • Took and recorded patients' vital signs, documenting in medical charts, using the rover device
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Assisted with activities of daily living, promoting patient independence and overall wellbeing.
  • Helped patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided total hygiene care to a maximum of 10 patients per shift by assisting with skincare, bathing, and toileting.

Dining Attendant

Silvera for Seniors
01.2020 - 01.2020
  • Demonstrated excellent multitasking abilities while balancing multiple priorities during peak service hours.
  • Assisted wait staff with timely food delivery and guest requests.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Credit Specialist

Canada Credit
01.2018 - 01.2018
  • Informed customers of the services provided by the credit agency
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Fostered positive team environment, encouraging collaboration and efficiency among team members.

Barista

Starbucks Canada
01.2016 - 01.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Practical Nursing - Practical Nursing Diploma

Bow Valley College
Calgary, AB
06-2025

Healthcare Aide Certificate - Health Care Administration

Robertson College
Calgary, AB
01.2021

Advanced Accounting Certificate -

Mount Royal University
Calgary, AB
01.2018

Skills

  • IV access at standard anatomical sites
  • Skilled in wound treatment techniques
  • Treatment plan implementation
  • Task prioritization
  • Interdisciplinary communication
  • Helping with medication
  • Family support and assistance
  • Catheter change and preparation
  • Vital sign recording

Languages

English
Full Professional

Timeline

Health Care Aide

Carewest - Sarcee
01.2021 - Current

Dining Attendant

Silvera for Seniors
01.2020 - 01.2020

Credit Specialist

Canada Credit
01.2018 - 01.2018

Barista

Starbucks Canada
01.2016 - 01.2018

Practical Nursing - Practical Nursing Diploma

Bow Valley College

Healthcare Aide Certificate - Health Care Administration

Robertson College

Advanced Accounting Certificate -

Mount Royal University
Heather Ince