Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Williams

Nobleton

Summary

To obtain a challenging position at your reputable organization that will utilize both my educational background and professional experience to contribute and simultaneously provide excellent opportunities for career development and personal growth.

Overview

9
9
years of professional experience

Work History

Transit Operator

Mississauga Transit
04.2018 - Current
  • Provide exceptional customer service to passengers by providing information about routes, directions and fares, while ensuring they arrive to their destination with ease.
  • Safely operate a MiWay vehicle while adhering to the schedule and rules of the road; including various road, weather and traffic conditions.
  • Effectively communicate with Transit Control, Supervisors and Transit Enforcement for important information.
  • Perform safety inspections of the bus and report any incidents to Transit Control.
  • Ensure the needs of passengers with accessible seating or mobility devices are met, and kneel the bus and deploy the accessibility ramp when necessary.
  • Monitor activities on the bus to ensure safety of passengers and a positive customer experience.
  • Observe payment of cash and PRESTO fares, enter data into the farebox and issue/check the validity of transfers/passes.
  • Demonstrate the MiWay values of teamwork and commitment at every opportunity

Security Guard

G4S Secure Solutions
03.2017 - 03.2018
  • Maintaining presence to ensure the safety and security of all persons on site
  • Completing reports and memo book entries on a regular basis
  • Enforcing property rules, city bi-laws, and other applicable laws
  • Access Control/CCTV
  • Responding to various types of emergencies (fire alarms, elevator entrapments/medical emergencies)

Station Attendant

Metrolinx/Go Transit
02.2016 - 03.2017
  • Provide first contact resolution, communication, information to the general public
  • Way- finding and trip planning for the general public using a variety of programs from Smart Commute such as TripLinx, Google Maps and AVL
  • Revenue collection, depositing revenues daily and various administrative paperwork
  • Using fare tables, manuals, and bus/train schedules, and route maps to simplify commuter experience
  • Assisting passengers as required in a safe and efficient manner

Office Manager

Ultrasports INC.
01.2015 - 01.2016
  • Maintained computer and physical filing systems.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

High School Diploma -

Notre Dame Catholic Secondary School
Ajax, ON
06.2010

Skills

  • Excellent communication skills; verbal & written
  • Proficient in Windows environment (eg MS Office, Excel & Word)
  • Team player and proven leader
  • Thrives in cultured diverse environments
  • Crisis Intervention and Conflict Resolution skills
  • Able to learn new tasks quickly and efficiently
  • Enthusiastic, hardworking, punctual, reliable and organized

Timeline

Transit Operator

Mississauga Transit
04.2018 - Current

Security Guard

G4S Secure Solutions
03.2017 - 03.2018

Station Attendant

Metrolinx/Go Transit
02.2016 - 03.2017

Office Manager

Ultrasports INC.
01.2015 - 01.2016

High School Diploma -

Notre Dame Catholic Secondary School

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Kenya Williams