Summary
Overview
Work History
Education
Skills
Timeline
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KESHAWN GEORGE

Brampton,ON

Summary

Dedicated and customer-focused transit professional with over 5 years of experience in transportation services, public safety, and client relations. Proven ability to manage high-pressure situations with calmness and sound judgment while maintaining a strong commitment to public service. Adept at delivering exceptional customer experiences, resolving conflicts, and operating in dynamic environments with changing schedules and responsibilities. Recognized for strong communication, time management, and teamwork skills, and committed to contributing to a safe, efficient, and respectful workplace.

Overview

7
7
years of professional experience

Work History

Transit Operator

Brampton Transit
07.2022 - Current
    • Focus on maintaining overall health and well-being to meet the physical and mental demands of the role
    • Utilize problem-solving skills to address daily challenges and provide assistance as needed
    • Adapt readily to changes in schedules, routes, and operational procedures
    • Demonstrate calmness under pressure and sound judgment in unpredictable situations
    • Maintain resilience and professionalism when faced with challenging or stressful scenarios
    • Communicate effectively with passengers and manage situations using conflict resolution and de-escalation techniques
    • Exhibit safe and defensive driving practices while operating transit vehicles
    • Deliver exceptional customer service with a strong sense of compassion for both colleagues and the public

General Service Person

Brampton Transit
10.2021 - 07.2022
  • Report to Foreperson
  • Checks, starts, fuels and park buses
  • Sweeps and washes interior of buses
  • Operates pressure washer to clean exterior
  • Maintains fluid levels
  • Empties cash boxes and downloads into computer
  • Performs bus interior detailing
  • Maintains all transit owned vehicles and facilities by ensuring a clean appearance inside and out, and assist other transit employees with minor vehicle maintenance where required
  • Performs other similar and related duties to this position, as assigned

Coin Room Assistant (Revenue Room)

Brampton Transit
01.2021 - 10.2021
  • Report to Revenue Coordinator
  • Counts and processes daily fare box revenues for timely deposit to financial institutions, while reporting and depositing monies received in exchange
  • Prepares and records fare media, inventory, and supply orders for disbursement to internal locations
  • Sorts, wraps, and balances coin generated from daily cash revenues and other miscellaneous revenues
  • Prepare coin orders for Transit Service Centres and bank deposits for pick-up and delivery to financial institutions
  • Processes and prepares ticket orders for sale from orders received through the general mailbox and providing information to organization/internal department regarding fare media
  • Liaise with administration staff to ensure ticket orders and revenues from front office sales received and reported accurately
  • Perform delivery and collection functions for Transit Service Centre locations and other various internal locations

Transit Service Clerk/ Acting Head Clerk 2

Brampton Transit
08.2018 - 01.2021
  • Provide high quality customer service to clients daily while issuing/loading Presto cards and providing information on all inquiries with Presto
  • Communicate effectively to irate customers with a positive attitude to diffuse negative interactions
  • Complete bank deposit after ever shift, balancing cash trays and Presto before and after shifts, count and balance safe float
  • Responsible for regular reporting of sales utilizing Point of Sale (CLASS) and Sales Period Operating (SPOS) Systems
  • Prepare end of shift reports and balance high volumes of cash and cards; prepare daily bank deposits ensuring accurate records are maintained
  • Provide information to customers regarding bus routes and directions and handling customer complaints and providing solutions to ensure customer satisfaction
  • Authorized to complete refunds and cancellations when needed while supervising a team of up to 3, providing direction and support as needed
  • Prepare inventory count on a daily, weekly, monthly, and annually basis to prevent loss of merchandise as well as minimize the possibility of theft
  • Investigate discrepancies reported by customers to ensure correct amount was loaded/charged
  • Ensure all employees tills and trays are stocked appropriately
  • Receive calls from staff reporting absences and inputting all information into our records

Education

Advanced College Diploma - Business Marketing Program

Humber College
Etobicoke, ON
04-2016

Skills

  • Strong customer service abilities
  • Strong time management and organizational skills with the ability to work in a fast-paced environment both individually and as a part of a team
  • Effective verbal and written communication skills
  • Ability to adapt to challenges in local navigation
  • Experienced in computer applications, including Office 365 and Adobe tools
  • Possession of a good standing Ontario Class “G” Drivers Licence, and CZ license
  • St John Ambulance – Level A CPR/AED Certified

Timeline

Transit Operator

Brampton Transit
07.2022 - Current

General Service Person

Brampton Transit
10.2021 - 07.2022

Coin Room Assistant (Revenue Room)

Brampton Transit
01.2021 - 10.2021

Transit Service Clerk/ Acting Head Clerk 2

Brampton Transit
08.2018 - 01.2021

Advanced College Diploma - Business Marketing Program

Humber College

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KESHAWN GEORGE