Summary
Overview
Work History
Education
Skills
Timeline
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Harmandeep Singh

Calgary

Summary

An accomplished manager who is committed to exceeding customer expectations and meeting company objectives. A focus on driving success by directing high-producing teams while developing lasting employee rapport and competent at displaying exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

4
4
years of professional experience

Work History

Transit Operator

Calgary Transit
09.2023 - Current
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided information about routes, destinations and timelines to inform passengers.

SALES ASSOCIATE

Bell Canada
09.2021 - 09.2023
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

SUPERVISOR

Freedom Mobile
11.2019 - 09.2021
  • Edmonton
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Provided supportive link between external customers and internal operations
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

SECURITY OFFICER COWBOYS

CASINO
08.2022 - 08.2023


  • Maintains constant vigilance to ensure the safety of patrons, employees, and resort assets
  • Checks identification following provincial law
  • Actively communicates with team members via telephone, radio, or in-person to identify and supply information about any suspicions
  • Escorts or transfer monies, chips, and documentation within the resort
  • Authorized to use keys and has access to highly sensitive and restricted areas.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

BBA - Finance

Punjab University
04.2017

CERTIFICATIONS Office Administration Certificate -

Norquest College

Business Analyst and Professional Communication Certificate -

MacEwan University

Skills

  • Over 3 years of experience in customer service and administrative services
  • Microsoft Office
  • Excellent communication skills, written and verbal
  • Scheduling
  • Priority management
  • Staff Management
  • Team Building
  • Business administration
  • Documentation and reporting
  • Administrative support
  • Data Entry, documentation, and control
  • Multi-line phone proficiency
  • Typing speed: 50wpm

Timeline

Transit Operator

Calgary Transit
09.2023 - Current

SECURITY OFFICER COWBOYS

CASINO
08.2022 - 08.2023

SALES ASSOCIATE

Bell Canada
09.2021 - 09.2023

SUPERVISOR

Freedom Mobile
11.2019 - 09.2021

BBA - Finance

Punjab University

CERTIFICATIONS Office Administration Certificate -

Norquest College

Business Analyst and Professional Communication Certificate -

MacEwan University

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