Kennedy Logan
Chatham,Ontario
Summary
Offering positive attitude and strong interpersonal skills, ready to thrive in customer-focused environment. Brings understanding of customer service principles and ability to quickly learn and apply new skills. Ready to use and develop communication, conflict resolution and problem-solving skills in Security Guard role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
McDonald's
04.2015 - 11.2017
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
Education
No Degree - Police Foundations And Security
Trios College
None11-2025
Skills
- Leadership qualities
- Guest experiences
- Exceptional communication
- Guest services
- Complaint handling
- Guest conflict resolution
- Teamwork and collaboration
- Problem-solving
- Time management
Languages
English
Full Professional
Certification
Standard First Aid and CPR/AED Level C certification
Security Guard License
I recently obtained my security guard license.
Timeline
Guest Experience Leader
McDonald's
04.2015 - 11.2017
No Degree - Police Foundations And Security
Trios College
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