Kayla Tabrizi
North Vancouver,BC
Summary
I am a dedicated professional with a strong background in customer service, excelling in communication and collaboration. My adaptability and enthusiasm enable me to thrive in dynamic settings, where I embrace challenges with ease. I am committed to ongoing growth and delivering superior service, making me a reliable and valuable addition to any team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spin Studio Receptionist
Salted Cycle
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Responded promptly and accurately to incoming calls and emails while efficiently managing appointments and updates through scheduling software
- Addressed inquiries about pricing, policies, and guest concerns promptly
- Fostered a positive work environment through professional communication with colleagues
Hair Salon Receptionist
Supernova Salon
12.2022 - 08.2023
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction
- Processed payments accurately, handling cash transactions and balancing daily sales reports
- Boosted salon revenue by upselling salon products and services during appointment bookings
Waitress/Doordash Support
Joey Restaurants
08.2022 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Collaborated with team members to consistently provide efficient service during peak hours
Waitress/Bartender
Chop & Chew Meals And Lounge
10.2020 - 07.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
- Provided recommendations on menu items and upsold food and drinks to increase sales
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences
Barista/Cashier
Delany's Coffee House
08.2016 - 04.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Recommended products based on solid understanding of individual customer needs and preferences
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele
- Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels
Education
Diploma - Early Childhood Education
Capilano University
North Vancouver, BC09.2024
Skills
- Outstanding Customer Service
- Effective Communication
- Strong Work Ethics
- Dependable and Responsible
- Teamwork and Collaboration
- Problem-Solving
- Cultural Sensitivity
- Friendly and Positive Attitude
Languages
English
Native or Bilingual
Persian
Professional Working
Certification
- Certified in Emergency Child Care First Aid & CPR
Timeline
Spin Studio Receptionist
Salted Cycle
08.2023 - Current
Hair Salon Receptionist
Supernova Salon
12.2022 - 08.2023
Waitress/Doordash Support
Joey Restaurants
08.2022 - 12.2022
Waitress/Bartender
Chop & Chew Meals And Lounge
10.2020 - 07.2022
Barista/Cashier
Delany's Coffee House
08.2016 - 04.2018
Diploma - Early Childhood Education
Capilano University
- Certified in Emergency Child Care First Aid & CPR
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