Kayla Tabrizi
North Vancouver,BC
Summary
I am an accomplished professional, driven by a relentless pursuit of excellence, consistently surpassing targets and achieving remarkable outcomes. With a solid foundation in customer service, I excel in communication and thrive both autonomously and collaboratively. My commitment to ongoing growth distinguishes me as a valuable addition to any team. I am skilled in problem-solving and excel in dynamic settings, where I embrace challenges with adaptability and enthusiasm. My unwavering dedication to superior service and fostering business triumphs underscores my reliability and dynamism within teams.
Overview
8
8
years of professional experience
Work History
SPIN STUDIO RECEPTIONIST
Salted Cycle
08.2023 - Current
- Provided exceptional customer service by anticipating guest needs and exceeding expectations
- Managed appointments and updates using scheduling software
- Addressed inquiries about pricing and policies
- Coordinated office cleaning and organization for optimal presentation
- Documented inquiries, complaints, and actions taken
- Assisted in event planning by managing guest RSVPs and name tags
- Trained new receptionists on company policies and procedures
- Ensured guest safety through vigilant monitoring of visitor access
- Welcomed visitors warmly and ensured their comfort
- Prepared informational packets for potential clients
- Handled incoming calls and emails promptly and accurately
- Fostered a positive work environment through professional communication with colleagues
HAIR SALON RECEPTIONIST
Supernova Salon
12.2022 - 08.2023
- Managed spa opening and closing tasks, keeping the facility presentable and the team ready for expected workloads
- Kept spa clean and organized, handling laundry, supply restocking, and sanitizing functions
- Coordinated with therapists and other staff members to ensure smooth day-to-day operations
- Answered phone calls promptly, addressing inquiries and booking appointments
- Provided excellent customer service by attentively listening to client concerns and requests
- Handled cash transactions, including receiving payments and making changes for clients
- Facilitated smooth schedule by sending out reminder notifications for appointments and balancing spa schedules to avoid overbooking
- Monitored inventory levels of retail products, alerting spa manager when restocking was needed
- Greeted clients upon arrival and provided them with overview of available services
- Resolved client issues or complaints professionally while working toward satisfactory outcomes
WAITRESS/DOORDASH SUPPORT
Joey Restaurants
10.2022 - 12.2022
- Processed orders, and payments, and provided menu recommendations via POS systems
- Engaged with customers to address inquiries and assist with needs
- Provided clear dish descriptions and prepared beverages to standard
- Maintained stocked server areas and balanced cash drawers
- Collaborated with kitchen and front-of-house teams for seamless service
- Recommended additional menu items to enhance sales
- Adapted to a fast-paced environment, handling multiple priorities
- Ensured cleanliness and sanitation standards were met
- Delivered genuine hospitality and greeted customers warmly
- Advised guests on menu options and accommodated preferences
- Communicated effectively with back-of-house staff to prevent errors
- Addressed issues promptly and relayed complaints to management
- Coordinated with waitstaff for smooth shift transitions
WAITRESS/BARTENDER
Chop & Chew Meals And Lounge
10.2020 - 09.2022
- Checked with guests to ensure satisfaction and promptly addressed needs
- Maintained seamless service by collaborating with kitchen and front-of-house teams
- Balanced cash drawer and processed orders using POS systems
- Ensured cleanliness and sanitation standards were met
- Provided menu recommendations and accommodated guest preferences
- Prepared beverages to standard and answered menu inquiries
- Delivered genuine hospitality and greeted customers warmly
- Followed food safety and sanitation protocols
- Took accurate orders and checked on guests frequently
- Trained new staff on restaurant procedures and service expectations
- Accommodated special dietary needs and requests
EARLY CHILDHOOD EDUCATOR ASSISTANT
Dinosaur Daycare
10.2019 - 08.2020
- Supported daily lesson plans and classroom activities
- Participated in professional development opportunities
- Managed classroom maintenance and housekeeping tasks
- Facilitated smooth transitions between activities
- Assisted in planning age-appropriate curriculum
- Prepared nutritious snacks according to dietary needs
- Promoted creativity and literacy through the classroom environment
- Read books aloud to enhance literacy skills
- Maintained a clean, organized, and safe learning environment
FRONT DESK RECEPTIONIST
Steve Nash Fitness World & Sports Club
05.2018 - 09.2019
- Provided reliable customer service to guests
- Managed incoming calls and messages
- Handled complex issues calmly and proactively
- Maintained cleanliness and organization of the reception area
- Assisted with new employee orientation
- Greeted visitors and provided organization information
CASHIER/COFFEE BARISTA
Delany's Coffee House
07.2016 - 04.2018
- Engaged customers during transactions
- Informed customers about promotions and products
- Promoted loyalty programs and store cards
- Maintained tidy checkout areas and stocked shelves
- Balanced cash drawer at start and end of shifts
- Assisted with packaging products for customers
- Handled customer inquiries and complaints professionally
Education
Early Childhood Education (ECE) Diploma -
Capilano University
North Vancouver, BC09.2024
High School Diploma -
Sentinel Secondary
West Vancouver, BC06.2018
Undergrad
Dubai International Academy
Dubai, United Arab EmiratesSkills
Teamwork and Collaboration
Multitasking / Time Management
Clear and Effective Communication
Exceptional Customer Service
Dependable and Responsible
Problem-Solving
Flexible and Adaptable
Social and Confident
Cultural Sensitivity
Friendly, Positive Attitude
Languages
English
Native or Bilingual
Farsi
Professional Working
Additional Information
Certified in Emergency Child Care First Aid & CPR/AED Level B
Timeline
SPIN STUDIO RECEPTIONIST
Salted Cycle
08.2023 - Current
HAIR SALON RECEPTIONIST
Supernova Salon
12.2022 - 08.2023
WAITRESS/DOORDASH SUPPORT
Joey Restaurants
10.2022 - 12.2022
WAITRESS/BARTENDER
Chop & Chew Meals And Lounge
10.2020 - 09.2022
EARLY CHILDHOOD EDUCATOR ASSISTANT
Dinosaur Daycare
10.2019 - 08.2020
FRONT DESK RECEPTIONIST
Steve Nash Fitness World & Sports Club
05.2018 - 09.2019
CASHIER/COFFEE BARISTA
Delany's Coffee House
07.2016 - 04.2018
Early Childhood Education (ECE) Diploma -
Capilano University
High School Diploma -
Sentinel Secondary
Undergrad
Dubai International Academy
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